Alexander Vitti
Albrightsville
Summary
Results-driven Branch Operations Manager at Terminix International with extensive expertise in financial analysis and cost reduction strategies. Achieved significant profitability improvements through strategic planning and robust performance evaluations. Known for fostering high-performing teams while ensuring regulatory compliance and delivering exceptional customer service that drives client satisfaction.
Overview
20
20
years of professional experience
Work History
Branch Operations Manager
Terminix International
Memphis
02.2001 - 10.2020
- Implemented regular assessments to uncover cost-saving opportunities.
- Utilized strategic business knowledge and team guidance to enhance profit margins.
- Planned work schedules to maintain adequate staffing levels.
- Conducted variance analysis by comparing budgeted versus actual financial performance.
- Achieved retention rate of with highly-satisfied client base, exceeding on surveys.
- Disciplined employees to encourage compliance with company policies and procedures.
- Optimized approaches to drive increased profitability and sustained engagement.
- Prepared monthly reports on branch performance metrics.
- Recruited, interviewed, and trained new employees as needed.
- Coached staff on policies, procedures and performance strategies.
- Analyzed competitors and market trends to facilitate business growth.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Ensured adherence to company policies and government regulations to avoid rule violations.
- Monitored staff performance and provided feedback.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Supported outside sales force in servicing and obtaining new business.
- Served as primary contact between the branch and corporate headquarters.
- Developed strategies to optimize branch operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Education
Associate of Science - Business Administration And Management
Delehanty Business Institute
Brooklyn, NY05-1978
Skills
- Financial analysis
- Cost reduction
- Regulatory compliance
- Performance appraisal
- Project management
- Customer service
- Problem solving
- Opening and closing processes
- Safety protocol
- Sales management
- Staff supervision
- Excellent time management skills
- Proficient in MS office
Affiliations
all outdoor activities
Accomplishments
Sales Mgr. of the Year 2004, Terminix Presidents Club as Branch Manager 2009, Terminix award of excellence 2011.2015,2016,2017 &2019
References
- Bradley Lobichusky Engineer Nestle (570) 527-0671
- Caroline Lopopolo realtor (843) 455-3333
- additional references available upon request
Timeline
Branch Operations Manager
Terminix International
02.2001 - 10.2020
Associate of Science - Business Administration And Management
Delehanty Business Institute
Similar Profiles
Tasheana WardTasheana Ward
Collections Agent at Terminix InternationalCollections Agent at Terminix International
Dylan RupleDylan Ruple
Service Technician at Terminix InternationalService Technician at Terminix International
Tyler MohrTyler Mohr
Commercial Pest Control Technician at Terminix InternationalCommercial Pest Control Technician at Terminix International