Alexander Griffin
Reading
Summary
Dynamic professional with extensive experience at Apple Inc. and Best Buy, excelling in technical support and device repair. Proven ability to diagnose complex issues and deliver exceptional customer service. Skilled in custom PC builds and relationship management, consistently driving customer satisfaction and loyalty through expert consultation and problem-solving.
Overview
18
18
years of professional experience
Work History
Advanced Repair Agent
Best Buy
Reading
01.2024 - Current
- I personally operate the apple repair business at this Best Buy Location, I act as a resource for everyone in the district area on Apple best practices. I am the person in my location tasked with Apple device repairs that come into the store, from diagnosing to repair. The job is Very similar to my job at Apple as a Genius.
- I am also responsible for all the custom PC builds done at this location and all consulting on such, as an enthusiast I stay updated on market trends and hardware capacity naturally, but this is a core function of my role with this business as well.
Sales Engineer
Sweetwater Sound
Fort Wayne
01.2022 - 01.2024
- Product Knowledge: Demonstrated in-depth knowledge of music and audio equipment, including instruments, recording gear, and software, to assist customers in making informed purchasing decisions.
- Technical Consultation: Provided technical guidance and consultation to customers, understanding their specific requirements and recommending products that best fit their needs.
- Sales Expertise: Applied strong sales skills to drive revenue by effectively presenting and promoting products, negotiating terms, and closing sales deals.
- Customer Relationship Management: Cultivated strong relationships with customers, understanding their preferences and maintaining regular communication to ensure customer satisfaction.
- Problem-Solving: Addressed customer inquiries, concerns, and technical issues, offering timely and effective solutions to enhance the overall customer experience.
- Stay Informed on Industry Trends: Kept abreast of industry trends, new product releases, and advancements in music and audio technology to provide up-to-date information to customers.
Genius
APPLE INC.
Lancaster
01.2017 - 01.2022
- Technical Support: Provided expert technical support and assistance to customers, addressing hardware and software issues with Apple products.
- Device Troubleshooting: Diagnosed and resolved hardware and software problems for a variety of Apple devices, including Macs, iPhones, iPads, and Apple Watches.
- Customer Service: Delivered exceptional customer service, ensuring a positive and seamless experience for customers seeking assistance with Apple products.
- Product Knowledge: Maintained up-to-date knowledge of Apple products, features, and updates, and effectively communicated this information to customers.
- Repair Services: Conducted repairs and replacements for Apple devices, adhering to company guidelines and ensuring the highest quality of service.
- Training and Education: Provided training and education to customers on how to use and optimize their Apple devices, promoting a better understanding of product features.
- Technical Proficiency: Demonstrated a high level of technical proficiency in troubleshooting and resolving issues with various Apple products and operating systems.
- Customer Relationship Management: Developed strong interpersonal and communication skills to effectively assist customers and address their concerns.
- Problem-Solving: Applied critical thinking and problem-solving skills to quickly and efficiently diagnose and resolve technical issues.
- Adaptability: Adapted to evolving technology and product updates, staying informed about the latest developments in Apple products.
- Team Collaboration: Collaborated with colleagues to share knowledge, solve complex issues, and contribute to a positive work environment.
Sales Consultant
A Wireless Verizon Premium Retailer
Reading
01.2012 - 01.2015
- Product Knowledge: Demonstrated comprehensive knowledge of Verizon's products and services, including mobile phones, plans, accessories, and other telecommunications offerings.
- Sales Expertise: Applied strong sales skills to actively engage with customers, identify their needs, and recommend appropriate products and services to meet those needs.
- Customer Relationship Management: Cultivated and maintained positive relationships with customers, ensuring a high level of customer satisfaction and loyalty.
- Upselling and Cross-Selling: Utilized upselling and cross-selling techniques to maximize revenue by recommending additional products or services that aligned with customers' preferences and requirements.
- Technical Assistance: Provided technical assistance to customers, helping them with device setup, troubleshooting, and addressing any service-related inquiries.
- Stay Informed on Industry Trends: Stayed updated on industry trends, new device releases, and advancements in telecommunications technology to provide accurate and relevant information to customers.
Unit Supply Specialist
US ARMY
Hinesville
01.2008 - 01.2012
- Inventory Management: Oversaw and managed the unit's inventory, ensuring accurate tracking and accountability of equipment and supplies.
- Supply Chain Coordination: Coordinated with various departments to facilitate seamless supply chain operations, optimizing logistics and ensuring timely delivery of resources.
- Procurement: Executed procurement processes, including researching suppliers, negotiating contracts, and maintaining cost-effective and efficient supply channels.
- Documentation and Record-Keeping: Maintained meticulous records of inventory levels, transactions, and supply requests, ensuring compliance with military regulations.
- Equipment Maintenance: Collaborated with maintenance teams to schedule and oversee the maintenance of equipment, ensuring optimal functionality.
Skills
- Technical proficiency
- Device repair and maintenance
- Custom PC builds
- Issue diagnosis
- Product consultation
- Customer training
- Relationship management
- Industry trends awareness
- Technical support
- Sales strategies
- Problem solving
- Mobile device expertise and troubleshooting
- Diagnostic skills
- Adaptability
- Team collaboration
- Advanced troubleshooting
- Software repair
References
- Robert Amaral, 931-472-7470, Sweetwater
- Steven Diaz, 717-538-4251, Apple Inc.
- Steven Clark, 484-336-6347, Best Buy
Timeline
Advanced Repair Agent
Best Buy
01.2024 - Current
Sales Engineer
Sweetwater Sound
01.2022 - 01.2024
Genius
APPLE INC.
01.2017 - 01.2022
Sales Consultant
A Wireless Verizon Premium Retailer
01.2012 - 01.2015
Unit Supply Specialist
US ARMY
01.2008 - 01.2012