Alexandra Cellucci
Lebanon
Summary
Experienced professional with 17 years of customer service, conflict mediation, and
communication skills applied in multiple settings. Able to learn new tasks quickly and
proficient in growing key customer relationships.
Overview
16
16
years of professional experience
Work History
Operations Program Manager
Itel
02.2023 - Current
- Maintain compliance reporting in all TPA systems,
- Manage compliance with Service Level Commitments & customer communication
- Oversee Work Started progress of the Project Coordinators and assist in the monthly projection
and tracking of Work Started progress. - Assist with process improvements and staff coaching and training
- Meet delivery timelines for Project Coordinator, in accordance with Operations Compliance
standards and contractual agreements with carriers.
Customer Service Specialist
Itel
07.2021 - 02.2023
- Drive revenue by contacting homeowners to review and sell restoration estimates
- Manage 40 to 50 accounts daily
- Solve customer pre-sale concerns to overcome objections and meet needs of customers
- Maintain detailed documentation of any calls and interactions with all parties to ensure transparency and professionalism via Salesforce, Corelogic, & Xactanalysis, Alacnet and Xactimate
- Execute procedures within required time limits to ensure that all work, assignments, communication, forms, and questions, are properly and effectively handled
- Support and assist member restoration firms, adjusters and claimants with processes, documentation, and other related needs or questions
Banquet Manager
The Felt Factory
04.2019 - 01.2020
- Provided high quality service to guests by immediately addressing needs and requests
- Coordinated client meetings, offering individualized plans to help drive sales
- Responsible for team communication and information sharing prior to all events to ensure meetings and events were smooth and productive
Restaurant Manager
Blue Bell Country Club
11.2017 - 02.2019
- Resolved customer complaints to full satisfaction and maximizing repeat business
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Submitted reports to senior management to aid in business decision-making and planning
- Created fun incentives to engage staff in up-selling to meet revenue targets
- Carefully interviewed, selected, trained and supervised staff.
Personal Consultant
Elizabeth Johns Bridal
07.2016 - 10.2017
- Executed best customer service practices resulting in constant referrals
- Achieved sales goals as assigned per quarter
- Tracked merchandise orders from all resources and delivery needs to meet customer demands
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Assistant Manager
KC’s Alley
12.2014 - 06.2016
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily operations
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Banquet Supervisor
Blue Bell Country Club
07.2008 - 12.2014
- Managed over 200 Weddings, Corporate and Social events per year
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Acted as liaison between outside vendors, departments and staff to ensure clear communication
Education
Completed Credits Towards Bachelor of Fine Arts -
The Art Institute of Philadelphia
Philadelphia, PASkills
- Revenue Growth
- Customer Service
- Administrative Skills
- Leadership
- MS Office & Salesforce
- Compliant Resolution
Timeline
Operations Program Manager
Itel
02.2023 - Current
Customer Service Specialist
Itel
07.2021 - 02.2023
Banquet Manager
The Felt Factory
04.2019 - 01.2020
Restaurant Manager
Blue Bell Country Club
11.2017 - 02.2019
Personal Consultant
Elizabeth Johns Bridal
07.2016 - 10.2017
Assistant Manager
KC’s Alley
12.2014 - 06.2016
Banquet Supervisor
Blue Bell Country Club
07.2008 - 12.2014
Completed Credits Towards Bachelor of Fine Arts -
The Art Institute of Philadelphia
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