Alexandra Delaney
Sturgeon
Summary
Dynamic and dependable professional with a strong background in customer service at M.A.s Ice Cream and Lowkey Taco. Proven ability to engage customers and manage high-pressure situations while maintaining a clean environment. Skilled in teamwork and proficient with POS systems, ensuring efficient service and a positive dining experience.
Overview
4
4
years of professional experience
Work History
Ice Cream Server
M.A.s Ice Cream
04.2024 - Current
- Greeted incoming customers and provided friendly customer service.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Support Staff/Server
Lowkey Taco
02.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room clean.
- Assisted in training new hires.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Nursing
Waynesburg University
Waynesburg, PA05-2028
Skills
- Teamwork
- Customer engagement
- Patience and empathy
- Customer service
- Cleaning and organization
- Excellent communication
- Working under pressure
- Dependable and responsible
Accomplishments
- Collaborated with a team of six other students and a class of 30 students to plan and host a national record Mini-THON event. Raised over $338,000 in four months for pediatric cancer.
- Chair person for South Fayette High School Wellness Committee.
- Chair person for South Fayette High School Stuff-A-Bus Committee.
- Honors economic student of the year for 2024.
- Calculus student of the year for 2024.
Timeline
Ice Cream Server
M.A.s Ice Cream
04.2024 - Current
Support Staff/Server
Lowkey Taco
02.2021 - Current
Bachelor of Science - Nursing
Waynesburg University
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