Alexandra DiEnna

• Senior Account Coordinator within the Buying Services and Deliverables department
• Coordinated cross-functional teams internally to streamline project workflows and enhance communication efficiency.
• Was the day-to-day contact across multiple client accounts, ensuring alignment with strategic marketing goals and timely deliverables.
• Operated day-to-day within JIRA systems using dynamic estimate billing to invoice on a monthly basis
• Developed comprehensive reports analyzing campaign performance, driving data-informed decisions for clients.
• Implemented best practices in account management, optimizing processes for improved client satisfaction.
• Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
• Resolved escalated client complaints efficiently, minimizing negative impact on overall account health while maintaining professionalism at all times.
• Boosted client satisfaction by effectively managing account portfolios and promptly addressing their concerns.
• Managed multiple accounts simultaneously while maintaining high levels of accuracy and attention to detail.
• Worked against timely deadlines, including invoicing across multiple clients, to ensure that all clients were satisfied and aligned on monthly deliverables and billing.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Led discussions between internal teams to ensure alignment on programs.

• Manage client records through Quickbooks and handle online orders and credit card transactions.
• Work with account holders to determine if the service ordered matches their needs, as well as clarify any policy and service

information.

• Review the services that customers have solicited from UCS to ensure they are adequate and complete for a total customer

satisfaction experience.

• Utilize time manage skills to prioritize workload in order to meet project deadlines.
• Exhibit profession and personal interactions with customers and resolve customer issues regarding their account.
• Supervise pre-marketing and advertising projects regarding upcoming trade shows and conferences.
• Delivered exceptional customer service through effective communication and problem-solving skills.
• Trained new team members on service protocols and company policies to ensure consistent performance.

• Supervised daily operations, ensuring compliance with health and safety regulations.
• Utilize leadership skills to guide employees through the training process as well as assist them in all aspects of the job

functions from that point on.

• Worked with nearby establishments to negotiate an exchange of supplies while specific products were out of stock and

waiting to be delivered.

• Streamlined inventory management processes, reducing waste and improving efficiency.
• Coordinated staff scheduling to optimize labor resources during peak hours.
• Reviewed vendors’ performances to continue with the business agreement provided in the terms and conditions between the

two parties.

• Diffuse the situation when customers had issues with their meals and aid in problems they had encountered, analyze the

problems to fix the issues and provide an all-around better experience.

• Follow the proper cash procedures to confirm and/or reconcile financial information before depositing money into the safe.