Alexandra Gomes
York
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Bari Orchard
York
05.2018 - Current
- Processed cash, check, debit, and credit card payments with Point-of-Sale system.
- Welcomed customers and assisted in locating desired store items.
- Adhered to social distancing protocols while wearing mask or face shield.
- Resolved customer complaints professionally to enhance satisfaction.
- Informed customers about in-store promotions and pricing specials.
- Recommended products based on customer needs and preferences.
- Organized purchased items by type or size for efficient checkout retrieval.
- Maintained cleanliness and organization of stock room and checkout areas.
Customer Service Representative
U-Haul Dealership
Cockeysville
12.2014 - 04.2018
- Facilitated customer service by answering inquiries via phone, email, and chat.
- Developed strong customer relationships to encourage repeat business and loyalty.
- Informed customers about billing procedures, processed payments, and assisted with payment setup.
- Promoted products and services during account management and order calls.
- Maintained professionalism in stressful situations while diffusing tense interactions.
- Asked probing questions to identify service needs and input information accurately.
- Provided accurate information regarding products and services to enhance customer understanding.
Education
High School Diploma -
Leal Da Camara
Portugal06-1998
Skills
- Point-of-sale operation
- Cash handling
- Product promotion
- Customer relationship management
- Conflict resolution
- Inventory management
Languages
Portuguese
Native/ Bilingual
Timeline
Customer Service Cashier
Bari Orchard
05.2018 - Current
Customer Service Representative
U-Haul Dealership
12.2014 - 04.2018
High School Diploma -
Leal Da Camara
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