ALEXANDRA HELENSKI

King of Prussia

Summary

Compassionate and highly organized professional with over 10 years of experience in high-volume outbound and inbound communications, client relationship management, and service coordination. Expertise includes serving as a vital liaison among clients and technical teams to facilitate seamless service delivery for every client. Demonstrated ability to manage over 75+ daily contacts while maintaining strict data accuracy, client privacy standards, and a professional demeanor in fast-paced environments. Committed to enhancing client experiences through effective communication, great services, and meticulous attention to detail.

Overview

years of professional experience

Work History

Barber

KOSA PRO

2025.01 - 2026.04

Client Advocacy: Manage end-to-end communication and personalized scheduling for a diverse client base.
Compliance: Maintain rigorous standards for health, safety, and sanitation protocols.
Implemented new booking system, enhancing appointment management and reducing wait times.
Trained staff on product knowledge, improving upselling strategies and client education.
Analyzed customer feedback to refine service offerings and enhance overall experience.
Implemented time management strategies to optimize appointment scheduling and reduce client wait times.
Delivered high-quality haircuts and grooming services, ensuring customer satisfaction and loyalty.
Successfully managed challenging customer situations with diplomacy and professionalism, ensuring that issues were resolved promptly to maintain positive relationships with clients moving forward.

Assistant Manager / Barber Stylist

SPORT CLIPS

2019.01 - 2024.01

Operational Management: Oversaw daily scheduling and administrative workflows, ensuring consistent service quality.
Retention Specialist: Resolved complex service issues and managed proactive follow-up calls to maintain high levels of client satisfaction.
Team Coordination: Supervised staff performance and inventory logistics to meet corporate service standards.

Supervisor / Shift Leader

TAS MANAGEMENT

2012.01 - 2022.01

High-Volume Patient Coordination: Managed 200+ daily inbound and outbound communications involving account holders and medical professionals.
Liaison Excellence: Served as the critical link between patients, service providers, and technicians to facilitate timely medical equipment and service appointments.
Data Integrity: Maintained meticulous records in CRM systems, ensuring all patient and account information was updated with 100% accuracy.
Leadership: Mentored and trained staff on communication protocols, emphasizing empathy and efficiency in patient-facing interactions.

Receptionist

HAIR CUTTERY

2009.01 - 2012.01

Facilitated front-desk operations, managing multi-line phone systems and coordinating high-volume service calendars.

Education

Professional Barber License -

Premier Barber Institute

High School Diploma - undefined

Upper Merion High School

Skills

Systems: CRM Databases, Microsoft Office Suite, Digital Scheduling Platforms
Expertise: Multi-line Phone Systems, Patient Privacy (HIPAA Awareness), Outbound Call Strategy
Rapid skill acquisition

Team Collaboration
Customer safety management
Proficient in verbal communication
Strong verbal and written communication

CORE COMPETENCIES

Patient & Client Services: Outbound Patient Outreach, Appointment Scheduling, Medical Coordination
Communication: Conflict Resolution, Empathetic Inquiry, High-Volume Phone Management
Operations: CRM Documentation, Data Integrity, KPI Achievement, Escalation Management

Timeline