Alexandra Kistner
Kingston
Summary
Customer service professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Online Travel Agent
HotelPlanner.com
Tampa, FL
07.2025 - Current
- Developed personalized travel itineraries to enhance customer satisfaction and drive repeat bookings.
- Streamlined booking processes using advanced reservation systems, increasing operational efficiency.
- Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction.
- Maintained accurate records of all bookings and transactions, adhering to strict data privacy guidelines.
Sales Associate
AT&T
Dallas, TX
03.2024 - 07.2025
- Exceeded sales targets by delivering exceptional customer service and product knowledge.
- Developed strong customer relationships through effective communication and follow-up strategies.
- Analyzed customer feedback to identify trends, improving overall service delivery and satisfaction levels.
Fraud Prevention Representative
Jack Henry & Associates
MO
09.2022 - 05.2024
- Reviewed customer accounts for suspicious activity and identified fraudulent transactions.
- Investigated potential fraud cases, collected evidence, and reported findings to management.
- Verified customer information against existing records to detect discrepancies or inconsistencies.
- Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
Customer Service Representative
Amazon Web Services Inc.
Wilkes-Barre, PA
10.2016 - 02.2019
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Shift Manager
Domino's Pizza
Wilkes-Barre, PA
09.2015 - 07.2018
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Trained back-up associates and led crew members in managing operations of storefront.
Shift Manager
Tony’s Pizza
Mountain Top, PA
06.2009 - 03.2011
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
High School Diploma -
Crestwood High School
Mountain Top, PA5 2012
Skills
- Detail Oriented
- Self Motivation
- Analytical Thinking
- Problem-solving aptitude
- Communication Skills
- Relationship Building
- Customer Service
Timeline
Online Travel Agent
HotelPlanner.com
07.2025 - Current
Sales Associate
AT&T
03.2024 - 07.2025
Fraud Prevention Representative
Jack Henry & Associates
09.2022 - 05.2024
Customer Service Representative
Amazon Web Services Inc.
10.2016 - 02.2019
Shift Manager
Domino's Pizza
09.2015 - 07.2018
Shift Manager
Tony’s Pizza
06.2009 - 03.2011
High School Diploma -
Crestwood High School