Alexandra Lezcano
Human Resources Analyst
Panama City,10
Summary
Detail-oriented team player with strong organizational skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
SSG Panama
Panama
2023.05 - Current
- Managed over 120 Inbound - Outbound calls per day.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
HR Services Analyst
Dell Technologies
Panama
2013.01 - 2019.01
- Global HRS Panama – Benefits Vendor Management for employees based in US, Canada, Mexico, Peru, Brazil
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Purchase Orders 210 - 230 per FY.
- Validated results and performed quality assurance to assess accuracy of data.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Provided primary customer support to internal and external customers
Inside Product Specialist II
Dell Technologies
Panama
2011.01 - 2013.01
- Selling warranty renewals for MPA customers on US South Region.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Responded to customer inquiries and provided technical assistance over phone and emails.
- Researched product's technical specifications and accurately communicated information.
- Worked effectively in team environment, increased line of business penetration.
Billing Specialist
Cyber Cast International
Panama
2010.01 - 2011.01
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Elaborate a fraud verification based on analysis of online payments with credit cards, verifying amount paid, customer ID, passport on data base if is recurring payment and confirm via phone several transactions, to determine if it was legit customer and valid purchase.
- Provided excellent customer service, developing and maintaining client relationships.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Administrative Assistant
Safe –T- Supplies, S.A
2006.01 - 2009.01
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Customer Service Representative
Distribuidora de Empaques, S.A
Panama
2003.01 - 2006.01
- Responded to customer requests for products, services, and company information.
- Sales support - quotes, orders, invoicing, verification of goods, purchase orders, price lists, delivery routes, sales statistics.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Some College (No Degree) - Human Resources
Columbus University
Panama City, 8 2001.05 - 2006.05
High School Diploma -
Colegio Adventista Metropolitano
Panama 1992.03 - 1996.11
Skills
Microsoft Office
Attendance record
Sales expertise
Report preparation
Complaint resolution
Administrative support
HRIS database management
Benefits administration
Meeting preparation
Run, sing
Running to decompress and keep healthy, listening to music or singing also keeps my inner tranquility.
Timeline
Customer Service Representative
SSG Panama
2023.05 - Current
HR Services Analyst
Dell Technologies
2013.01 - 2019.01
Inside Product Specialist II
Dell Technologies
2011.01 - 2013.01
Billing Specialist
Cyber Cast International
2010.01 - 2011.01
Administrative Assistant
Safe –T- Supplies, S.A
2006.01 - 2009.01
Customer Service Representative
Distribuidora de Empaques, S.A
2003.01 - 2006.01
Some College (No Degree) - Human Resources
Columbus University
2001.05 - 2006.05
High School Diploma -
Colegio Adventista Metropolitano
1992.03 - 1996.11