Alexandra Pop
Philadelphia
Summary
Top-performing professional with over 9 years of experience in customer service. Expert in strategy, problem-solving, and fostering a culture of continuous learning. Proven track record in optimizing operations and boosting productivity through innovative solutions.
Overview
7
7
years of professional experience
Work History
Bartender
XOX
10.2023 - Current
- Efficiently managed drink/food orders during high traffic events with over 150 guests per shift
- Cleaning and organizing the bar area
- Rotated with inventory and keeping track of stock
- Ensured all guests were served in a responsive manner
- Cultivated a loyal customer base through exceptional service by creating a positive and friendly guest experience
- Managed cash transactions and handled payments
Nail Salon Owner
Studio 21 Nail Bar
07.2022 - Current
- Led cross-functional team to streamline operations, resulting in substantial cost savings and improved efficiency
- Implemented data-driven strategies for measurable outcomes
- Fostered a cohesive team environment, boosting staff morale and productivity
- Partnered with local businesses to create mutually beneficial cross-promotion strategies
- Anticipated industry trends, positioning the salon for sustained growth
- Developed a long-term expansion plan, identifying key markets and growth opportunities
- Implemented comprehensive training programs, fostering skill development and career advancement
- Optimized scheduling system, reducing wait times and increasing daily client capacity
- Introduced loyalty program, boosting repeat business significantly
Relationship Manager
Bank of America
07.2018 - 01.2022
- Lead comprehensive training programs for associates, fostering a culture of continuous learning and enhancing team performance in customer support and sales
- Pioneered customized solutions for complex customer inquiries, streamlining problem-solving processes and improving response efficiency
- Fostered a culture of continuous learning by leading comprehensive training programs, elevating team performance in customer support and sales
- Analyzed sales activity trends, implementing data-driven strategies to optimize client engagement and boost overall performance metrics
- Championed the adoption of self-service technologies, educating customers and internal stakeholders to enhance operational efficiency
Education
High school diploma -
Neshaminy high school
06.2013
Skills
- Customer Service
- Team Leadership
- Bilingual
- Sales Strategy
- Problem Solving
- Restaurant experience
Timeline
Bartender
XOX
10.2023 - Current
Nail Salon Owner
Studio 21 Nail Bar
07.2022 - Current
Relationship Manager
Bank of America
07.2018 - 01.2022
High school diploma -
Neshaminy high school
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