Alexandria Minor
329 Carlisle Avenue
Summary
Customer service professional, excelling in relationship building and critical thinking. Proven track record of resolving complaints and enhancing customer satisfaction through active listening and effective solutions. Skilled in payment processing and data entry, consistently delivering exceptional service and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Home Depot
04.2025 - Current
- Assisted customers with product inquiries and order status updates.
- Resolved customer complaints by providing effective solutions and maintaining satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with order placing both in store and via phone.
- Collected payment via phone for customer orders.
- Educated customers on product features, benefits, and promotions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Grocery Team Member - Customer Service
Shop N Save Supermarket
04.2023 - 04.2025
- Operated cash register accurately, processing transactions and handling customer payments efficiently.
- Resolved customer complaints effectively, enhancing customer satisfaction and loyalty through positive interactions.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
- Pleasantly greeted customers and provided prompt and courteous service.
- Implemented store policies regarding payment methods and returns, ensuring compliance with company standards.
- Trained new cashiers on register operation and customer service best practices to improve team performance.
- Monitored checkout lines, optimizing workflow during peak hours for improved efficiency in service delivery.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
Education
High School Diploma -
North Hills High School
Pittsburgh, PA05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Payment processing
- Professional telephone demeanor
Timeline
Customer Service Representative
Home Depot
04.2025 - Current
Grocery Team Member - Customer Service
Shop N Save Supermarket
04.2023 - 04.2025
High School Diploma -
North Hills High School