Alexis Aguirre
Philadelphia
Summary
Dynamic hospitality professional with a strong work ethic and exceptional guest service skills, refined in high-volume, upscale dining environments. Proven ability to elevate guest satisfaction through effective communication, strategic upselling, and attentive service, contributing to increased revenue. Highly skilled in cash handling, guest engagement, and maintaining seamless service under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server, LMNO
STARR Restaurants
08.2025 - Current
- Collaborated with kitchen staff to ensure accuracy of orders and presentation standards.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Adhered to health and safety regulations while maintaining cleanliness of service areas.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
Server, El Rey
STARR Restaurants
05.2024 - 08.2025
- Delivered exceptional customer service, enhancing guest satisfaction and retention.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Implemented upselling techniques, contributing to increased sales revenue during shifts.
- Worked with both Aloha and Toast POS system to place orders, manage checks and allergies, and handle complimentary items.
Bar Hostess, The Ranstead Room
STARR Restaurants
01.2024 - 05.2024
- Personable and discreet bar hostess skilled in greeting and seating guests at one of the highest traffic speakeasy bars in the city. Adept at managing waitlists of up to 200+ guests while maintaining flow and upholding bar atmosphere.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Food Runner, El Vez
STARR Restaurants
02.2023 - 01.2024
- Delivered food and beverages efficiently to guests, ensuring timely service and satisfaction.
- Collaborated with kitchen staff to maintain smooth workflow during peak hours.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Assisted servers in delivering orders accurately, reducing wait times for customers.
Host, El Vez
STARR Restaurants
08.2022 - 01.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions.
- Maintained cleanliness and organization of host stand and dining area.
Education
Bachelor of Science - Public Health
Drexel University
Philadelphia06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- High volume dining
Certification
RAMP Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server, LMNO
STARR Restaurants
08.2025 - Current
Server, El Rey
STARR Restaurants
05.2024 - 08.2025
Bar Hostess, The Ranstead Room
STARR Restaurants
01.2024 - 05.2024
Food Runner, El Vez
STARR Restaurants
02.2023 - 01.2024
Host, El Vez
STARR Restaurants
08.2022 - 01.2023
Bachelor of Science - Public Health
Drexel University