Alexis Berry Geiger
Philadelphia
Summary
Dynamic Patient Service Associate specializing in insurance verification and Epic software, enhancing patient experiences through streamlined registration and efficient service delivery. Maintains HIPAA compliance while collaborating effectively with clinical teams, recognized for exceptional customer service and commitment to patient satisfaction.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Children's Hospital of Philadelphia, CHOP
King of Prussia
05.2025 - Current
- Assisted patients with scheduling appointments and managing registration processes.
- Collaborated with healthcare teams to facilitate patient flow and enhance service delivery.
- Managed insurance verification processes to streamline patient access to care.
- Trained new staff on procedures, policies, and customer service protocols.
- Verified insurance information, collected payments, and scheduled appointments.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled surgeries and coordinated with medical staff for patient care.
- Communicated with patients regarding surgery preparation and follow-up instructions.
Patient Service Associate
Jefferson Healthcare
Chalfont
10.2024 - Current
- Assisted with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
- Collaborated with clinical and administrative staff to meet patient needs.
- Maintained HIPAA and regulatory standards while handling sensitive patient data.
- Processed faxes, referrals, and authorization requests to support seamless care coordination.
- Proficient in Epic software for scheduling, documentation, and patient record management.
Construction Laborer
Local 332
Philadelphia
04.2021 - 10.2024
- Increased project efficiency by effectively organizing and managing construction materials on job sites
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently
- Improved worksite safety by consistently adhering to company protocols and guidelines
- Enhanced client satisfaction by maintaining a clean and organized work environment throughout the construction process
- Supported project managers in achieving deadlines, assisting in various tasks as required
Caterer/Self Employed
LL'S KITCHEN AND CATERING
Philadelphia
10.2017 - 03.2021
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements
- Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events
- Led a team of catering staff to deliver exceptional service for various events such as weddings, corporate functions, and private parties
- Prepared Food for small and large parties, events, & galas
- Politely assisted clients in person and via phone
- Planned and organized social functions for over 200+ attendees
- Monitor and maintain cleanliness, sanitation and organization of assign work areas and venues
Front Desk Receptionist
KINDRED HEALTHCARE
Philadelphia
10.2015 - 06.2017
- Investigated incidents of unusual circumstances reported by hospital staff, visitors, physicians or patients; write incident reports and document investigative steps and results
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits
- Respond to emergency calls for assistance to control disorderly or combative patients
- Maintain information on lost/found logs; notify individuals when items reported as missing are located; inspect outgoing parcels to prevent theft of hospital property
- Streamlined office operations for improved productivity with effective organization and communication skills
- Enhanced customer satisfaction by providing efficient and professional front desk services
Kitchen Prep
KINDRED HEALTHCARE
Philadelphia
10.2015 - 03.2017
- Responsible for Dietary needs
- Prepared ingredients washed and by vegetables and meats
- Prepared simple dishes
- Maintained a clean and orderly kitchen by washing dishes, and sanitizing surfaces
Security Dispatcher
ALLIED BARTON SECURITY SERVICE
Philadelphia
03.2008 - 12.2016
- Issue hospital keys to authorized hospital personnel; maintain accurate log of activity while on duty
- Respond to all 'Code' situations
- Optimized patients satisfaction, provider time, and treatment room utilization by following a scheduled appointment log
- Comforted patients by answering questions while maintaining reception area
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions
- Assisted in emergency situations, coordinating resources and providing critical information to first responders
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance
Education
CHILD DEVELOPMENT ASSOCIATE CERTIFICATION (CDA) - Childcare
Obiama
Philadelphia, PA01.2019
DIPLOMA -
UNIVERSITY CITY HIGH
Philadelphia, PA06.2005
Skills
- Adaptability
- Insurance verification
- Epic software proficiency
- HIPAA compliance
- Referral processing
- Appointment scheduling
- Customer service excellence
- Multitasking skills
- Telephone etiquette
- Patient registration
- Surgery scheduling
- Schedule coordination
- Office workflow support
References
Upon request
Timeline
Patient Service Representative
Children's Hospital of Philadelphia, CHOP
05.2025 - Current
Patient Service Associate
Jefferson Healthcare
10.2024 - Current
Construction Laborer
Local 332
04.2021 - 10.2024
Caterer/Self Employed
LL'S KITCHEN AND CATERING
10.2017 - 03.2021
Front Desk Receptionist
KINDRED HEALTHCARE
10.2015 - 06.2017
Kitchen Prep
KINDRED HEALTHCARE
10.2015 - 03.2017
Security Dispatcher
ALLIED BARTON SECURITY SERVICE
03.2008 - 12.2016
CHILD DEVELOPMENT ASSOCIATE CERTIFICATION (CDA) - Childcare
Obiama
DIPLOMA -
UNIVERSITY CITY HIGH