Alexis Ehrhart
Dallastown
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance with multiple years experience within Retail, and Law Enforcement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Corrections Officer
York County Prison
06.2023 - Current
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Routinely counted inmates and in response to potential security breaches.
- Drove vehicles to transport inmates to hospitals, and or appointments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
Assistant Manager
Buckle
09.2022 - 05.2023
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Sales Lead Manager
American Eagle Outfitters
11.2020 - 12.2021
- Focused on driving credit & rewards throughout the store with new ways of introducing them to guests, while training all associates as well.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Made sure all appropriate marketing was updated throughout the store.
- Drove conversion by having an associate at the front of the store for returns, and online order pick ups.
- Attended weekly management meetings.
- Participated in being our stores Loyalty Captain.
Corrections Officer
Lancaster County Prison
02.2019 - 08.2020
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions
- Prepared comprehensive written reports to document inmate disturbances and injuries
- Searched the prison for contraband
- Tracked inmates through head counts, visitor logs and scheduled activities
- Enforced all rules and regulations, and made sure policy was being followed at all times while on a block
- Performed strip searches on all incoming females
Team Member
Target
10.2018 - 12.2018
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Folded and arranged garments in attractive displays
- Cultivated customer-focused shopping environments by greeting and responding to all customers with friendly mannerism
- Recommended alternative items when product was out of stock
- Assisted customers promptly and politely, in person and via telephone
- Answered multiple customer telephone calls at once, and transferred all of them promptly and in an appropriate manner
Sales Associate
American Eagle Outfitters Inc
10.2015 - 09.2018
- Trained and served as a peer coach for new sales associates
- Represented the brand and company professionally to drive store revenue
- Answered questions regarding store policies and merchandise
- Analyzed and properly processed product returns, assisting customers with other selections as needed
- Organized products on racks and displays with focus on visual appeal and brand standards
- Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores
- Identified and addressed complex problems affecting the organization, contributing positively to business development
- Prioritized and accomplished wide range of tasks each shift
- Provided repeat customers with exceptional care and attention
Education
High School Diploma - High School
PA Cyber
Midland, PA06.2017
Skills
- Teamwork promoter
- Dependability
- Managing routines
- Upholding discipline rules
- Problem solving
- Open Minded
- Dedicated
- Consistent
Refrences
Available upon request.
Certification
Certified Correctional Officer.
Oleoresin Capsicum Certified.
Certified Field Training Officer.
CPR & AED Certified.
Timeline
Corrections Officer
York County Prison
06.2023 - Current
Assistant Manager
Buckle
09.2022 - 05.2023
Sales Lead Manager
American Eagle Outfitters
11.2020 - 12.2021
Corrections Officer
Lancaster County Prison
02.2019 - 08.2020
Team Member
Target
10.2018 - 12.2018
Sales Associate
American Eagle Outfitters Inc
10.2015 - 09.2018
High School Diploma - High School
PA Cyber
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