Alexis Mack
Philadelphia
Summary
A skilled professional with over 5 years of experience in customer service and finance. Familiar with medical terminology, the proper handling of health information, and HIPAA. Excellent communication skills with the ability to build relationships effectively.
Overview
6
6
years of professional experience
Work History
Legal Administrative Specialist
US Department of Veterans Affairs
08.2021 - 08.2022
- Prepared technical correspondence to veterans and their dependents.
- Provided benefit information, representation rights and response to miscellaneous inquiries.
- Explained pertinent legal provisions, regulations, and related administrative practices and their application to specific cases.
Customer Service Representative
Corporate Brokers
02.2020 - 07.2020
- Handled benefit eligibility and claim inquiries via telephone, email, and written correspondence.
- Answered questions and resolved issues based on information received from providers and plan sponsors.
- Complied with HIPAA and corporate policies and procedures.
- + Type or edit your work history here
Billing Coordinator
Kelly Services
04.2018 - 12.2019
- Gathered and submitted order information from customers and providers.
- Communicated with insurance companies for accurate billing and bookkeeping efficiency.
- Collaborated with colleagues to accomplish project goals and advance communication skills.
- Verified order accuracy and streamlined workflow for faster order processing.
Licensed Health Insurance Agent
OPTUM/UHG
03.2016 - 07.2017
- Reviewed and processed health insurance claims for Medicare recipients.
- Enhanced customer retention through effective relationship-building and follow-up strategies.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
Education
High School Diploma -
Bishop McDevitt High School
Wyncote, PA06.2012
Skills
- Customer service
- Data Entry
- Order Processing
- Quality assurance
- Insurance Verification
- Documentation review
- Upselling
- Cpt coding
- Medical Terminology
- HIPAA
Timeline
Legal Administrative Specialist
US Department of Veterans Affairs
08.2021 - 08.2022
Customer Service Representative
Corporate Brokers
02.2020 - 07.2020
Billing Coordinator
Kelly Services
04.2018 - 12.2019
Licensed Health Insurance Agent
OPTUM/UHG
03.2016 - 07.2017
High School Diploma -
Bishop McDevitt High School
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