Alexis Marshall
Harrisburg
Summary
Dynamic and dependable Patient Service Representative with a proven track record at UPMC Pinnacle, excelling in patient registration and communication. Adept at conflict resolution and fostering teamwork, I consistently enhance patient experiences and streamline operations, ensuring a welcoming environment for all.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
UPMC Pinnacle
Harrisburg
01.2021 - 12.2024
- As a Patient Service Representative (PSR), I served as the first point of contact for patients at the Urology facility. I was responsible for ensuring a positive patient experience by performing a variety of customer service tasks, such as patient registration, which includes verifying demographic and insurance information, answering incoming phone calls and responding to patient inquiries, and coordinating with clinical and administrative staff to ensure smooth patient flow.
Retail Sales Associate
Boscov's
Harrisburg
10.2019 - 03.2020
- As a Retail Sales Associate I was responsible for providing exceptional customer service, driving sales, and maintaining a clean, organized store environment. My role involved assisting customers with purchases, restocking merchandise, and handling transactions efficiently and accurately.
Paraprofessional
Harrisburg School District
Harrisburg
08.2017 - 03.2020
- As a paraprofessional, I was responsible for delivering instructional and behavioral support to students. I assisted with classroom management, individualized learning, and other activities that help ensure a positive, safe, and productive learning environment for students.
Customer Service Representative
Clark Resources
Harrisburg
01.2017 - 08.2017
Education
High School Diploma -
Harrisburg High School
Harrisburg, PA06-2015
Skills
- Patient registration
- Medical terminology
- Patient communication
- Conflict resolution
- Dependability
- Team work
Certification
- CPR Certified
Timeline
Patient Service Representative
UPMC Pinnacle
01.2021 - 12.2024
Retail Sales Associate
Boscov's
10.2019 - 03.2020
Paraprofessional
Harrisburg School District
08.2017 - 03.2020
Customer Service Representative
Clark Resources
01.2017 - 08.2017
High School Diploma -
Harrisburg High School
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