Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis NaDell

Jeannette

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Dairy Queen Grill & Chill
07.2023 - Current
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Reported issues to higher management with great detail.

Barista

Starbucks
09.2022 - 05.2024
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Shift Leader

Dairy Queen Grill & Chill
01.2018 - 10.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.

Education

High School Diploma -

Penn Trafford High School
Harrison City, PA
05-2020

Skills

  • Advertising and marketing
  • Sales
  • Branding
  • Budget forecasts
  • Workflow planning
  • Leadership
  • Business development
  • Community outreach
  • Staff training
  • Training and coaching
  • Schedule management
  • Event management and promotion
  • Product development
  • Vendor relationships
  • Quality management
  • Consistently meet goals
  • Customer relations
  • Customer retention
  • Team leadership
  • Leader
  • Balance registers
  • POS

Certification

American Franchise Academy certification in Business Management

Timeline

General Manager

Dairy Queen Grill & Chill
07.2023 - Current

Barista

Starbucks
09.2022 - 05.2024

Shift Leader

Dairy Queen Grill & Chill
01.2018 - 10.2022

High School Diploma -

Penn Trafford High School

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Alexis NaDell