Andrea Parker

-Maintained professional, organized, and safe environment for employees and patrons.

-Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

-Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

-Controlled costs to keep business operating within budget and increase profits.

-Supervised and managed shop operations and tasks.

-Developed estimates by costing parts, supplies and labor and calculating customers' payments.

-Processed insurance paperwork and prepared estimates to negotiate insurance settlements.

-Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.

-Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.

-Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.

-Used Mitchell and CCC to prepare and manage annual operating budget of body shop.

-Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.

-Optimized inventory management, reducing waste and ensuring availability of necessary parts for timely repairs.

-Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

-Developed strong relations and partnerships with Hovis, LKQ, All Forgein, Advance Auto, West Penn Laco amongst other vendors and insurance companies to facilitate productive business dealings.

-Maining professional with emphasis on customer service and delivering exceptional results