Alexis Robinson
Ephrata
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for guests.
Overview
2025
2025
years of professional experience
Work History
Server
Texas Roadhouse
Ephrata
10.2024 - Current
- Addressed complaints to kitchen staff and served replacement items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Delivered food orders promptly and courteously.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked food before serving it to customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Informed customers of daily specials and signature menu items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Garnished dishes and beverages to serve visually appealing menu items.
- Stocked service areas with supplies during slow periods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and confirmed complete orders.
- Took orders from customers accurately and in a timely manner.
Customer Service Representative
Planet Fitness
Ephrata
08.2024 - 10.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted available products and services to customers during service, account management and order calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong customer relationships to encourage repeat business.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Service Technician
Dentech Industrial
Denver
02.2023 - 08.2023
- Traveled to customer locations to complete work for pre-set appointments.
- Troubleshot electrical circuits using schematics and diagrams.
- Reconditioned and repaired machine systems and components to return to operation.
- Installed new components or replaced defective parts to restore functionality.
- Conducted preventive maintenance on a variety of machines and systems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Kept records of parts and equipment used in projects to update inventory.
- Installed new systems according to manufacturer specifications.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Set up and operated mechanical and manual tools and equipment.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Prepared job assignment reports and forms for accountability and traceability.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Repaired faulty components such as motors, pumps, valves, switches.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Developed preventive maintenance procedures and schedules.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Completed day-to-day duties accurately and efficiently.
Kitchen Staff Member
Wild Wings 'n Things
Ephrata
- Consistently maintained high standards of personal hygiene during shifts.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Prepared workstations with ingredients and tools to increase efficiency.
- Assisted cook team by preparing sandwiches and salads.
Education
High School Diploma -
Ephrata High School
Ephrata, PASkills
- Guest engagement
- Point of sale (POS) system operations
- Food sales and promotion
- Dining area maintenance
- Service prioritization
- Professional appearance
- Cash handling
- Positive guest interactions
- Effective customer upselling
- Food safety
- Exceptional customer service
- Safe food handling
- Positive and professional
- Team collaboration
- Performance improvement
Timeline
Server
Texas Roadhouse
10.2024 - Current
Customer Service Representative
Planet Fitness
08.2024 - 10.2024
Service Technician
Dentech Industrial
02.2023 - 08.2023
Kitchen Staff Member
Wild Wings 'n Things
High School Diploma -
Ephrata High School
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