ALEXIS ROMBERGER
Port Clinton
Summary
Dedicated Patient Care Technician with proven history of checking and documenting vital signs, supporting ADLs and following care plans. Strong collaborator contributes to team goals with skillful prioritization. Delivers superior patient support through strong customer service skills and exceptional phone presence.
Overview
5
5
years of professional experience
Work History
Unit Secretary
Penn State Health St. Joseph Medical Center
11.2022 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Processed lab paperwork and requests according to physicians' orders.
- Provided information for patient admissions and discharges to foster timely processing.
- Monitored inventory levels and advised management of need for replenishment.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
- Supported positive patient experience by promptly addressing inquiries and concerns.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Assisted in reducing errors in medication administration by accurately transcribing physician orders.
- Improved healthcare team collaboration by efficiently coordinating meetings and distributing relevant information.
- Contributed to team's ability to meet urgent care needs by preparing examination rooms quickly.
- Improved departmental communication with efficient handling of phone calls and messages.
PCA
Penn State Health
11.2022 - Current
- Labeled and stored lab samples adhering to set laboratory specifications
- Collaborated with team to deliver high-quality care and enhanced healthcare standards
- Responded, resolved and followed up on customer service issues
- Reported any suspected cases of abuse or neglect per protocol while maintaining patient confidentiality
- Supported physical therapists in implementing exercise programs for recovering patients
- Transferred patients between beds, wheelchairs, gurneys, or exam tables using proper body mechanics and safety techniques
- Responded to emergency situations promptly by administering first aid or initiating life-saving interventions according to established protocols
Medical Office Associate
Penn State Health St. Joseph Medical Center
08.2023 - 11.2023
- Assisted healthcare providers during examinations, effectively utilizing knowledge of medical terminology to document findings accurately.
- Boosted productivity within the medical office through effective management of administrative tasks such as billing, coding, and data entry.
- Implemented an efficient system for handling prescription refill requests from pharmacies, minimizing delays in medication availability for patients.
- Reduced wait times for patients by prioritizing urgent cases when scheduling appointments or making follow-up calls for ongoing care needs.
- Played a vital role in staff training initiatives by mentoring new hires on medical office procedures, software applications, and best practices for patient care.
- Maximized patient education by creating and distributing informative materials, addressing common questions and concerns related to treatment options.
- Promoted patient well-being by addressing inquiries regarding appointment scheduling, medications, and test results in a timely manner.
- Streamlined office operations by organizing and updating medical files, ensuring easy access for healthcare providers.
- Contributed to the success of quality improvement projects within the practice by identifying inefficiencies in processes and recommending solutions that positively impacted patient outcomes.
PCA
Reading Hospital
03.2021 - 11.2022
- Labeled and stored lab samples adhering to set laboratory specifications
- Collaborated with team to deliver high-quality care and enhanced healthcare standards
- Responded, resolved and followed up on customer service issues
- Reported any suspected cases of abuse or neglect per protocol while maintaining patient confidentiality
- Supported physical therapists in implementing exercise programs for recovering patients
- Transferred patients between beds, wheelchairs, gurneys, or exam tables using proper body mechanics and safety techniques
- Responded to emergency situations promptly by administering first aid or initiating life-saving interventions according to established protocols
CNA
Berks Heim
08.2020 - 03.2021
- Labeled and stored lab samples adhering to set laboratory specifications
- Collaborated with team to deliver high-quality care and enhanced healthcare standards
- Responded, resolved and followed up on customer service issues
- Reported any suspected cases of abuse or neglect per protocol while maintaining patient confidentiality
- Supported physical therapists in implementing exercise programs for recovering patients
- Transferred patients between beds, wheelchairs, gurneys, or exam tables using proper body mechanics and safety techniques
- Responded to emergency situations promptly by administering first aid or initiating life-saving interventions according to established protocols
Education
High School -
Hamburg Area High School
Hamburg, Pennsylvania06.2019
Certification - EMR and EMT class, fire mods 1-3, hazmat courses, NIMS courses
Berks Career and Technology Center
Oley, PA06.2019
Skills
- HIPAA Compliance
- Medical terminology knowledge
- Conflict resolution
- CPR certification
- Behavioral management
- Effective communication
- Emotional support
- Team collaboration
- Emergency Response
- Professionalism
- Active Listening
- Attention to Detail
- Critical Thinking
Timeline
Medical Office Associate
Penn State Health St. Joseph Medical Center
08.2023 - 11.2023
Unit Secretary
Penn State Health St. Joseph Medical Center
11.2022 - Current
PCA
Penn State Health
11.2022 - Current
PCA
Reading Hospital
03.2021 - 11.2022
CNA
Berks Heim
08.2020 - 03.2021
High School -
Hamburg Area High School
Certification - EMR and EMT class, fire mods 1-3, hazmat courses, NIMS courses
Berks Career and Technology Center
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