Alexis Santiago
Middletown
Summary
A loyal, reliable, and motivated individual with a strong work ethic. Eager to bring a problem-solving employee to the team with skills in small teams general management and customer service skills. Working very well with a group or alone.
Overview
11
11
years of professional experience
Work History
Service Advisor
Sutliff Volkswagen
Harrisburg
04.2021 - Current
- Provided detailed explanations of services and repairs to customers.
- Related accurate detailed information directly from the customer to the technician to ensure a better understanding from both parties.
- Promptly responded to customer inquiries via phone, email or in person.
- Greeted customers at the door immediately with a smile
- Trained employees to understand the scheduling system and all related apps, including how to bill repair orders, how and when to schedule, and creating repair estimates for future customers
Schedule Coordinator
Autohaus Lancaster
Lancaster
08.2017 - 03.2021
- Overview schedule and asset any changes
- Schedule all Porsche, Volkswagen, Audi customers for yearly maintenance (oil changes, brake replacement, etc.)
- Analyzed warranty RO's to prepare for submission
- Managed communication between customers and service technicians effectively.
- Remote support staff
- Provided excellent customer service
- Made recommendations per customer vehicle repairs
Assistant Manager
Skechers USA
Tanger Outlets
03.2015 - 08.2017
- Opening & closing store
- Counted register funds
- Daily bank runs
- Coordinated employee schedules
- Conducted interviews for new hires
- Handled stocking in new inventory/ unloaded shipment
Education
High School -
Manheim Township High School
Lancaster, PennsylvaniaGraphic Design/ Tech Media -
Brownstown CTC
Brownstown, PennsylvaniaSkills
- Communication management
- Scheduling coordination
- Employee training
Quote
Success doesn't just happen. It starts for those who act.
Timeline
Service Advisor
Sutliff Volkswagen
04.2021 - Current
Schedule Coordinator
Autohaus Lancaster
08.2017 - 03.2021
Assistant Manager
Skechers USA
03.2015 - 08.2017
High School -
Manheim Township High School
Graphic Design/ Tech Media -
Brownstown CTC