Alexis Williams
Tobyhanna
Summary
Dynamic hospitality and sales professional with a strong focus on group bookings and event logistics. Expertise in contract management, vendor relationships, and enhancing guest satisfaction through effective team leadership and training initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Manager
The Swiftwater Hotel
Swiftwater
11.2025 - Current
- Coordinated group bookings, room blocks, and event logistics, ensuring client satisfaction for corporate and social events.
- Managed daily sales operations and guided team performance to achieve sales targets in a luxury hotel environment.
- Prepared proposals, contracts, banquet event orders, and sales correspondence for prospective clients.
- Developed strategic partnerships with vendors, planners, and local organizations, expanding business opportunities and enhancing service offerings.
- Collaborated with operations and catering teams to ensure seamless guest experiences during events.
- Prepared and presented sales presentations using PowerPoint
Concierge Lead
Kalahari Resorts & Conventions
Pocono Manor
03.2024 - 11.2025
- Directed daily guest service operations, ensuring exceptional satisfaction during peak resort periods.
- Facilitated reservations and inquiries for guests at leading resort and convention center, enhancing overall guest experience.
- Addressed guest concerns promptly, maintaining luxury hospitality standards.
- Supported training initiatives for concierge and guest service teams, enhancing skill development.
- Marketed resort packages and experiences, increasing guest engagement and contributing to revenue growth.
- Compiled operational reports and analyzed metrics to refine guest service processes and maintain accurate documentation.
Toddler Lead Teacher
Countryside Daycare & Preschool
Cresco
08.2023 - 05.2024
- Developed lesson plans tailored to toddler age groups that promoted active learning and exploration.
- Created educational activities that fostered child development and facilitated strong communication with parents to enhance engagement.
- Supervised assistant teachers and organized classroom operations to ensure a nurturing learning environment.
Arcade Attendant
Family Entertainment Group
Scotrun
12.2021 - 11.2023
- Delivered customer service by assisting guests with games and promotions, enhancing their overall experience.
- Trained new team members on operational procedures and guest interaction standards, ensuring consistent service quality.
- Ensured cleanliness and organization of gaming areas and equipment, contributing to a welcoming environment for guests.
Education
Some College (No Degree) - Some College Coursework
Northampton Community College
Tannersville, PASkills
- Sales coordination
- Client relationship management
- Sales forecasting
- Revenue strategies
- Negotiation skills
- CRM software usage
- Sales analytics tools
- Operations management
- Event oversight
- Contract management
- Project management
- Microsoft Office Suite proficiency
- Team leadership
- Problem resolution
- Public speaking
- Presentation skills
- Guest services
Certification
- CPR Certification, 09/30/26
- First Aid Certification, 09/30/26
Languages
- English, Fluent
- Spanish, Professional Working Proficiency
Languages
Spanish
Professional
Timeline
Sales Manager
The Swiftwater Hotel
11.2025 - Current
Concierge Lead
Kalahari Resorts & Conventions
03.2024 - 11.2025
Toddler Lead Teacher
Countryside Daycare & Preschool
08.2023 - 05.2024
Arcade Attendant
Family Entertainment Group
12.2021 - 11.2023
Some College (No Degree) - Some College Coursework
Northampton Community College