Alexsis Kuzmovich
Hopewell
Summary
Results-driven professional with a strong background in customer service and operational efficiency. Proven ability to enhance customer experiences and streamline processes to drive satisfaction and performance.
Overview
15
15
years of professional experience
Work History
Captain
Macys
Monroeville, PA ,Robinson, PA
05.2021 - Current
- Led team in executing daily operations, ensuring adherence to company standards and policies.
- Streamlined inventory management processes, improving accuracy and reducing discrepancies.
- Trained and mentored new staff, fostering a collaborative work environment.
- Developed strategies to enhance customer service experiences, resulting in increased satisfaction scores.
- Oversaw scheduling and staffing, optimizing workforce efficiency during peak hours.
- Assisted in managing returns and exchanges efficiently.
Supported teams in optimizing logistics processes.
Participated in maintaining inventory accuracy for reverse logistics.
Retail Sales Associate
Macy's
Monroeville, PA
10.2020 - 05.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to attract customer attention and drive sales.
- Collaborated with team members to execute promotional events and seasonal displays effectively.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
- Provided assistance to customers and offered hospitality services.
Supported guests with their needs and inquiries.
Facilitated a welcoming environment for clients.
Hospitality Worker
Bob Evans Restaurant
Monroeville
05.2011 - 03.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new staff on restaurant procedures and best practices.
- Managed inventory and stock levels to ensure availability of menu items.
- Collaborated with kitchen staff to maintain food safety and quality standards.
- Executed tasks with precision and delivered results efficiently.
- Facilitated resolution of customer concerns and feedback to enhance service quality.
- Maintained a calm demeanor and open mindset during critical discussions to facilitate effective communication.
- Mastered in-house POS systems to streamline transaction processes.
Education
High School Diploma -
Trinity Christian School
Forest Hills,PA05-2011
No Degree - General Studies
CCAC
Monroeville, PASkills
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Point of sale POS software
- Schedule coordination
- Data entry software
- Excellent communication
- Operational efficiency
- Adaptability and flexibility
Timeline
Captain
Macys
05.2021 - Current
Retail Sales Associate
Macy's
10.2020 - 05.2021
Hospitality Worker
Bob Evans Restaurant
05.2011 - 03.2021
High School Diploma -
Trinity Christian School
No Degree - General Studies
CCAC