Alfredo Chiari
Appointment Setter
Panama City ,Panama
Summary
Experienced customer service and sales representative with more than five years in both fields. Seeking to leverage my skills into different work environments in the same scope of work.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Coach Track Trainee
Sitel
4 2022 - Current
- Lead and train teams of agents, delivering comprehensive training on product knowledge and KYC procedures.
- Improved team performance by providing actionable feedback and setting realistic goals, resulting in higher sales and customer satisfaction.
- Demonstrated effective leadership by fostering a collaborative environment and mentoring agents on building customer rapport.
Customer Service and Sales Representative
Sitel
10.2019 - 08.2022
- Handled 80+ customer calls daily, consistently delivering excellent service and resolving complex issues.
- Enhanced customer satisfaction through active listening and personalized service, achieving high customer retention rates.
- Increased sales by effectively promoting company products, contributing to monthly KPI achievements.
Intern
Bancolombia
8 2017 - 3 2018
- Conducted compliance research post-Panama Papers, ensuring adherence to FATF guidelines.
- Developed comprehensive financial dashboards, providing insights into liquidity and borrowing capacity.
- Prepared detailed presentations for regulatory affairs, validating the bank’s investment strategies and compliance.
Education
Sciences and Arts -
Colegio Isaac Rabin
06.2007 - 05.2013
Major In Banking and Finance - undefined
Universidad Catolica Santa Maria la Antigua (USMA)
01.2015 - undefined
Skills
Ability to Work Under Pressure
Personal Information
- Place of Birth: Panama City, Panama
- Date of Birth: 07/26/95
- Nationality: Panama
Timeline
Customer Service and Sales Representative
Sitel
10.2019 - 08.2022
Major In Banking and Finance - undefined
Universidad Catolica Santa Maria la Antigua (USMA)
01.2015 - undefined
Sciences and Arts -
Colegio Isaac Rabin
06.2007 - 05.2013
Coach Track Trainee
Sitel
4 2022 - Current
Intern
Bancolombia
8 2017 - 3 2018
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