Alfredo Ocana
Student
Panama City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
Languages
Work History
Costumer Service Representative
Alorica
12.2023 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Cybersecurity Degree - Computer Science And Programming
Universidad Tecnologica De Panama
Panama City 05.2001 -
High School Diploma -
Colegio Parroquial San Judas Tadeo
Panama 05.2001 -
Skills
Flexible hours
Computer skills
I'm up to date with the latest information regarding computers OS and hardware
Timeline
Costumer Service Representative
Alorica
12.2023 - Current
Cybersecurity Degree - Computer Science And Programming
Universidad Tecnologica De Panama
05.2001 -
High School Diploma -
Colegio Parroquial San Judas Tadeo
05.2001 -
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