Alfredo Ocana
Student
Panama City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
Languages
Work History
Costumer Service Representative
Alorica
12.2023 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Cybersecurity Degree - Computer Science And Programming
Universidad Tecnologica De Panama
Panama City 05.2001 -
High School Diploma -
Colegio Parroquial San Judas Tadeo
Panama 05.2001 -
Skills
Flexible hours
Data Collection
Data Entry
Customer Education
Problem Resolution
Product Knowledge
Strategic sales knowledge
Computer network experience
Computer skills
I'm up to date with the latest information regarding computers OS and hardware
Timeline
Costumer Service Representative
Alorica
12.2023 - Current
Cybersecurity Degree - Computer Science And Programming
Universidad Tecnologica De Panama
05.2001 -
High School Diploma -
Colegio Parroquial San Judas Tadeo
05.2001 -