Alfremiri Florentino Perez
Social Work
Philadelphia
Summary
Knowledgeable Bilingual Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Hardworking professional with experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Adoption Case Manager
Asociacion Puertorriquenos En Marcha
2021.11 - Current
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Coordinated all aspects of adoption process, from referrals to court hearings, managing caseload of 35 to 60 services.
- Conducted interviews with parents and children, performed home visits and child safety assessments to ensure well-being of children.
- Closed twenty successful adoptions, ensuring that needs of each child were met throughout process.
- Collected and organized information for child and family profiles, completed comprehensive file reviews, and ensured regulatory compliance for audits.
- Oversaw and assigned tasks related to family and child profiles, monitoring contractors to meet timelines and maintain quality standards.
- Composed adoption profiles, compiled information on children, families, and cases, and conducted thorough interviews.
- Researched and compiled portfolio of resources on topics such as mental health development delays, LGBTQIA youths, suicidal ideation, and trauma coping.
- Managed relationships with representatives from Department of Human Services, Community Umbrella Agencies (CUAs), and Statewide Adoption Network (SWAN).
- Coordinated logistics between organizations involved in adoption processes and provided regular updates on cases.
- Collaborated with multidisciplinary team providing SWAN services while meeting budget goals.
- Delivered training sessions on permanency, community resources, post-permanency services to adoptive families for creating safe environments for children.
- Served as point of contact for Attorneys by completing court documentation for attorney submission and court filings during adoption proceedings.
- Supported and trained new employees in adoption procedures, file management techniques, and best practices.
- Actively participated in permanency conferences, child prep plan meetings, and court hearings.
Packer Associate
Amazon
2019.10 - 2020.09
- Facilitated training sessions for new associates in the Packers department, ensuring high-quality performance and adherence to company standards.
- Led and supervised a team of 10 individuals, effectively coordinating tasks and ensuring smooth operations.
- Completed daily orders with expert picking and packing of shipments.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Protected materials for transport by correctly packaging products in boxes and crates.
Customer Service Representative
Florentino & Batista Associates
2018.06 - 2019.09
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Master of Social Work - Social Work
La Salle University
1900 West Olney Ave, Philadelphia, PA 19141 2018.08 - 2023.05
Skills
Case Management
undefinedCertification
Statewide Adoption Network Unit of Service Training
Timeline
Adoption Case Manager
Asociacion Puertorriquenos En Marcha
2021.11 - Current
Statewide Adoption Network Unit of Service Training
2021-11
Mandated Reporter
2021-11
Packer Associate
Amazon
2019.10 - 2020.09
Master of Social Work - Social Work
La Salle University
2018.08 - 2023.05
Customer Service Representative
Florentino & Batista Associates
2018.06 - 2019.09
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