Alhenna Cruz
Pittsburgh
Summary
Compassionate and detail-oriented Registered Nurse with experience in a high-acuity heart and lung transplant step-down unit. Strong clinical foundation with hands-on experience in ICU and Emergency Room settings through clinical rotations. Former Patient Care Technician with proven ability to support direct patient care in fast-paced hospital environments. Strong background in customer service and leadership bringing excellent communication, critical thinking, and organizational skills to fast paced healthcare environments. Skilled in patient assessment, interdisciplinary collaboration, and delivering safe, patient-centered care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Nurse (RN)
Cleveland Clinic
Cleveland, OH
10.2025 - Current
- Administered medications and monitored patient vital signs to ensure optimal care.
- Assisted in developing and implementing individualized care plans for diverse patient populations.
- Collaborated with interdisciplinary teams to coordinate effective patient treatment strategies.
- Educated patients and families on health management and discharge instructions for improved outcomes.
- Utilized electronic health record systems to document patient histories and track progress efficiently.
- Responded promptly to patient needs, demonstrating adaptability in high-pressure environments.
- Participated in training sessions to enhance clinical skills and knowledge of best practices.
- Contributed to a positive team atmosphere by supporting colleagues during shifts and shared responsibilities.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Patient Care Technician
HCA Healthcare Inc.
Miami, FL
04.2024 - 08.2025
- Assisted nursing staff in delivering compassionate patient care and support during daily activities.
- Monitored vital signs and reported changes to healthcare team for timely intervention.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Delivered high-quality hygiene care, including bathing and grooming, to promote comfort and dignity.
- Implemented infection control practices to maintain a safe environment for patients and staff.
Patient Transporter
Miami Cancer Institute
Miami, FL
05.2022 - 12.2023
- Transported patients safely within facility, ensuring comfort and timely arrivals for appointments.
- Maintained cleanliness and organization of transport equipment to uphold safety standards.
- Warmly greeted patients and visitors and made each feel welcome.
- Collaborated with healthcare staff to maintain efficient patient flow while demonstrating empathy and professionalism towards our patients in a fast-paced environment
Credentialing Specialist
HealthTrust Workforce Solutions
Sunrise, FL
04.2019 - 05.2020
- Reviewed and processed high-volume credentialing documentation for hospital compliance
- Resolved documentation issues to prevent delays in provider onboarding
- Delivered high quality customer service in a fast pace detail driven environment
Customer Service Center Lead
LogistiCare
Miami, FL
08.2017 - 04.2019
- Provided coaching and performance feedback to team members
- Generated and analyzed reports in efforts to create growth driven initiatives
- Supervised team operations and handled escalated service issues
Education
Associate of Science - Nursing
Galen College of Nursing
Pembroke Pines, FL06-2025
Skills
- Medication and IV administration
- Strong clinical judgment & critical thinking
- Patient and family advocacy
- Patient Assessment and monitoring
- EMR (Epic, Meditech) documentation
- Patient Education
- Time Management
- Leadership
Certification
BLS American Heart Association
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Registered Nurse (RN)
Cleveland Clinic
10.2025 - Current
Patient Care Technician
HCA Healthcare Inc.
04.2024 - 08.2025
Patient Transporter
Miami Cancer Institute
05.2022 - 12.2023
Credentialing Specialist
HealthTrust Workforce Solutions
04.2019 - 05.2020
Customer Service Center Lead
LogistiCare
08.2017 - 04.2019
Associate of Science - Nursing
Galen College of Nursing