Ali Garner
Springtown
Summary
Resourceful Signal Support Systems Specialist with extensive experience in telecommunications network troubleshooting and the installation of signal support equipment. Proven ability to monitor network operations and develop battlefield signal operations plans that enhance organizational capabilities at the battalion level. Recognized for exemplary task prioritization, leadership skills, and a commitment to maintaining high standards in battlefield signal support systems. Seeking to leverage expertise in a collaborative environment that values diversity and innovation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Delivery Driver
FedEX Ground
Fort Worth
12.2018 - 02.2025
- Navigated routes with relevant map programs and GPS systems.
- Followed company safety procedures while driving on public roads.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Communicated with dispatch team regarding any delays or changes in route.
- Verified delivery addresses and ensured accuracy of all deliveries.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Adhered to traffic laws and regulations while operating company-owned vehicles.
- Obtained signatures from recipients upon successful delivery of items.
- Transported and safely delivered items to prevent damage or loss.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Reported mechanical problems encountered with vehicles to dispatch.
- Utilized street maps to plan and determine most efficient routes.
- Provided excellent customer service when interacting with customers during deliveries.
- Utilized GPS and maps for efficient route planning.
- Inspected vehicle before each trip to ensure it was roadworthy and safe for operation.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Managed inventory control by keeping track of items loaded onto vehicle for delivery purposes.
- Reported any mechanical problems encountered during trips to the appropriate personnel immediately.
- Ensured timely pick up of shipments from various locations according to shipping schedule.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Painter M&M Painting-Runaway Bay, TX December 2017
M&m Painting & Renovation
Runaway Bay
12.2017 - 05.2019
- Removed old finishes by stripping, sanding or using water or abrasive blasting.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Cleaned up job sites after completion of projects.
- Performed minor repairs, such as caulking windowsills, before painting them.
- Identified surface to be covered and characteristics of finish to properly select roller, power sprayer and right size brush.
- Cleaned and smoothed surfaces prior to painting.
- Applied primers and sealers to prepare new surfaces for painting.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
- Wore protective clothing such as masks, respirators and gloves.
- Followed the manufacturer's instructions when mixing chemicals for special applications.
- Readied surfaces and surrounding areas for painting with sandpaper, tape and other materials.
- Selected appropriate paint colors based on customer preferences.
- Inspected painted surfaces for defects such as cracking, blistering, or fading.
- Smoothed and finished surfaces on walls, trim and cabinetry.
- Used power and hand tools safely and effectively.
- Constructed scaffolding and supports to complete work above ground-level.
- Spread undercoats and finish materials using rollers and spray equipment.
- Used ladders and scaffolds to reach high walls and ceilings.
- Smoothed surfaces using sandpaper, scrapers or sanding machines.
- Cleaned and properly stored paint equipment and supplies at end of each workday.
- Protected furniture from dust generated during the preparation of walls.
- Applied paints, sealers and solvents to plaster, sheetrock, concrete and wood.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
HVAC Service Technician
One Hour Air Lakeland
Fort Worth
05.2017 - 10.2017
- Tested pipe, tubing joints, and connections for leaks.
- Reported problems with company tools and vehicles to crew foreman for quick resolution.
- Responded quickly to emergency calls from customers whose HVAC-R equipment had broken down unexpectedly.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Answered service calls to address ventilation, air conditioning and heating system issues.
- Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
- Ensured that all safety standards were followed when performing service on HVAC-R equipment.
- Installed and maintained residential and commercial HVAC systems to ensure optimal operation and energy efficiency.
- Assessed system operations to identify potential areas requiring maintenance services.
- Managed inventory of HVAC parts and supplies, ensuring availability of necessary components for repairs and installations.
- Replaced worn out parts of HVAC-R systems with new components according to manufacturer instructions.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Inspected job site before project start to identify obstacles and resolve issues.
- Put in new gas lines, wiring and other support components for HVAC systems.
- Utilized HVAC diagnostic software and tools to accurately identify and resolve system issues.
- Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.
- Ordered necessary parts from suppliers in order to complete jobs efficiently.
- Disassembled units, repaired broken components and restored to operating condition.
- Repaired faulty wiring, motors, compressors, condensers, evaporators, and other components of HVAC-R systems.
- Provided technical support to customers regarding operation and maintenance of their heating and cooling systems.
- Explained proper use and care instructions to customers after completing a repair or installation job.
- Performed ductwork repairs and modifications to improve system airflow and indoor air quality.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Read technical manuals and schematics to understanding specific configurations.
Help Desk Support Technician
Insight Global
Fort Worth
02.2016 - 08.2016
- Handled customer service issues by providing guidance or escalating for advanced support.
- Maintained up-to-date case documentation for future reference.
- Created user accounts and managed access privileges on networked systems.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Performed routine maintenance and software updates on support tools and customer systems.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Managed the configuration and setup of customer accounts and systems.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Demonstrated advanced product knowledge to solve customer issues.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Configured firewalls to protect networks from unauthorized access attempts.
- Used remote login tools to assist clients with technical and product questions.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
- Installed and configured new hardware, software and peripheral devices.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Investigated security incidents utilizing log files from servers and devices.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Monitored system performance and optimized accordingly.
- Developed and maintained strong relations with customers to meet quality expectations.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Provided assistance with mobile device setup and configuration.
- Conducted remote diagnostics to identify and solve technical problems.
Helpdesk/Network Field Technician
F2OnSite
Fort Worth
11.2015 - 01.2016
- Performed routine backups of critical data stored on servers or other storage media.
- Configured and troubleshot user accounts on network operating systems including Windows Server 2008, 2012, 2016.
- Maintained positive working relationship with fellow staff and management.
- Conducted regular maintenance checks to identify any potential issues or security risks with existing network configurations.
- Resolved customer service requests related to networking issues in a timely manner.
- Provided technical support for end users experiencing problems with their computer systems and networks.
- Participated in team meetings to discuss upcoming projects or tasks related to maintaining optimal performance levels across the entire IT infrastructure.
- Deployed new hardware devices such as computers, printers, scanners. onto the corporate network environment.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Installed, configured, and maintained network hardware components such as routers, switches, access points, and firewalls.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
Signal Support Systems Specialist
US Army
Fort Stewart
10.2008 - 10.2015
- Conducted site surveys to determine the best placement of telecommunications equipment.
- Analyzed technical manuals and diagrams to determine proper connections for data communication lines.
- Monitored system performance and made adjustments to optimize operations.
- Documented all installation and repair work, maintaining accurate records for future reference.
- Installed, set up and repaired devices and system components.
Education
HVAC Technician - HVAC
Retail Ready
Plano, TX05-2017
Signal Support Systems Specialist - Communications
US Army
Fort Stewart, GA09-2008
Skills
- Route navigation
- Cargo handling
- Traffic regulations
- Delivery documentation
- Time management
- Customer relationship
- Attention to detail
- Efficient planning
- Communication skills
- Safety compliance
- Map reading
- Adaptability and flexibility
- Route planning
- Route management
- Defensive driving
- Valid Driver's license
- FLUENT IN English and German
- Safe driving record
- Weather adaptability
- Positive attitude
- Exceptional written and verbal communication skills
- Physical stamina
- Courteous and polite demeanor
Affiliations
- T- Shirt Designer
- Avid dog owner
- Father of 2 sons
Accomplishments
- Purple Heart
- Top Secret Clearance
- Honorable Discharge
Certification
- HVAC technician certificate
- Class C DL# 41956390
Languages
English
Professional
German
Native/ Bilingual
Timeline
Delivery Driver
FedEX Ground
12.2018 - 02.2025
Painter M&M Painting-Runaway Bay, TX December 2017
M&m Painting & Renovation
12.2017 - 05.2019
HVAC Service Technician
One Hour Air Lakeland
05.2017 - 10.2017
Help Desk Support Technician
Insight Global
02.2016 - 08.2016
Helpdesk/Network Field Technician
F2OnSite
11.2015 - 01.2016
Signal Support Systems Specialist
US Army
10.2008 - 10.2015
HVAC Technician - HVAC
Retail Ready
Signal Support Systems Specialist - Communications
US Army
Similar Profiles
RAYMOND JACOBSRAYMOND JACOBS
Truck Driver at Maverick Ground Transportation-FedEx GroundTruck Driver at Maverick Ground Transportation-FedEx Ground
Savion ThompsonSavion Thompson
Package Handler at FedEx, FedEx GroundPackage Handler at FedEx, FedEx Ground
Christy WashingtonChristy Washington
Admin/Package Handler at FedEx Ground/ FedEx ExpressAdmin/Package Handler at FedEx Ground/ FedEx Express