Aliana Christian
New Castle
Summary
Organized and customer-focused administrative professional with 5+ years of experience in office support, customer service, and animal care environments. Skilled in managing clerical operations, maintaining positive client relationships, and working independently or as part of a team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Canine Kingdom
08.2025 - Current
- Enhanced client communication via multi-line phone and social media channels.
- Coordinated scheduling for daycare, grooming, and temperament evaluations efficiently.
- Facilitated seamless dog check-in/check-out processes for clients.
- Promoted additional services through effective sales techniques to increase revenue.
- Maintained accurate data entry and verified vaccination records for compliance.
- Processed payments and resolved billing inquiries with professionalism.
Guest Services Representative
Living Treasures Animal Park
07.2024 - 12.2024
- Delivered exceptional customer service by addressing guest inquiries and processing transactions.
- Maintained store cleanliness and inventory per planograms.
- Assisted with animal care and public safety.
- Training and onboarding.
- Provided photography services featuring guest and exotic wildlife.
Administrative and Member Support Specialist
YMCA
07.2023 - 02.2024
- Processed membership applications, ensuring prompt and accurate registrations.
- Facilitated member scheduling through effective management of multi-line phone systems.
- Balanced daily cash registers, generating accurate end-of-day financial reports.
- Supported successful fundraising initiatives and donation drives for community engagement.
- Maintained CPR certification, enforcing safety protocols in child care areas.
Student Office Assistant
Indiana University of Pennsylvania
01.2020 - 05.2023
- Completed data entry, filing, and email/mail distribution.
- Updated confidential student records.
- Created flyers and handouts for university events.
- Assisted with logistics and customer service during workshops.
Eyewear Stylist
Sunglass Hut
05.2022 - 10.2022
- Reached and exceeded sales goals by offering product recommendations.
- Processed returns and online order fulfillment.
- Maintained store visuals and inventory.
Sales Associate
PetSmart
02.2021 - 05.2021
- Guided customers in pet product selection and animal care.
- Operated register and processed returns.
- Cleaned and maintained store displays.
- Ensured safety compliance and animal care procedures.
Education
Bachelor of Science - Marketing
Indiana University of Pennsylvania
Indiana, PA08.2024
Skills
- Team Collaboration
- Office Administration
- Social Media and Email Management
- Record Entry and Filing
- Customer Service
- Scheduling
- Marketing Campaign Support
- Professional communication
- Event Coordination
- Customer Relationship Management
- Microsoft Office Suite
- Multi-Line Phone System Management
- Document Management
- Conflict Resolution
- POS Systems
- Creative Problem Solving
- Membership Sales
- Animal Care and Handling
- Animal Observation
- Guest Photo Assistance and Animal Encounter Assistance
- Public Safety Compliance
- Animal Transport Assistance
Certification
- HSI Adult First Aid CPR AED All Ages (2023)
- Pet Emergency Education Canine and Feline CPR and First Aid (2025)
Timeline
Administrative Assistant
Canine Kingdom
08.2025 - Current
Guest Services Representative
Living Treasures Animal Park
07.2024 - 12.2024
Administrative and Member Support Specialist
YMCA
07.2023 - 02.2024
Eyewear Stylist
Sunglass Hut
05.2022 - 10.2022
Sales Associate
PetSmart
02.2021 - 05.2021
Student Office Assistant
Indiana University of Pennsylvania
01.2020 - 05.2023
Bachelor of Science - Marketing
Indiana University of Pennsylvania