Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alice Agostini

Union City

Summary

Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.

Overview

20
20
years of professional experience

Work History

Clerk Cashier

PLCB
Corry
09.2014 - Current
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Organized and maintained filing systems for confidential documents.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Prepared deposits according to established procedures.
  • Answered customer inquiries via phone and email.
  • Entered data into computer systems accurately and efficiently.
  • Performed data entry tasks to update customer accounts records.
  • Processed customer orders promptly and accurately.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Provided excellent customer service to ensure satisfaction.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Utilized computer software programs to create reports, labels, forms.
  • Processed customer payments accurately and efficiently.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Operated cash register to process cash, check, and credit card transactions.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Communicated with customers and employees to answer questions or explain information.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Monitored and directed work of lower-level clerks.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Trained staff members to perform work activities and use computer applications.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Answered telephones, directed calls, and took messages.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Food Service Assistant

Country Fair
Union City
04.2005 - 09.2011
  • Stocked shelves with items such as condiments, napkins, paper plates, cups, and other supplies.
  • Checked temperatures of cooked foods using thermometers to ensure safe consumption.
  • Bagged take-out orders for customers while ensuring accuracy of order.
  • Provided customer service by taking orders from customers and answering questions about menu items.
  • Labeled containers with date of preparation to ensure proper rotation of stock.
  • Assisted cooks with meal preparations by chopping vegetables or preparing sauces.
  • Communicated effectively with other staff members regarding orders or customer requests.
  • Operated cash registers efficiently to process payments from customers.
  • Carried out general maintenance tasks such as sweeping and mopping floors.
  • Stocked shelves with merchandise in an organized manner.
  • Kept records of inventory levels for ordering purposes.
  • Responded promptly to customer inquiries or complaints in a courteous manner.
  • Measured ingredients necessary for specific food items being prepared.
  • Prepared salads and cold foods such as sandwiches or wraps.
  • Organized kitchen equipment for storage or cleaning purposes.
  • Prepared beverages according to company standards.
  • Assisted in the preparation of food items according to recipes and menus.
  • Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
  • Prepared sandwiches, specialty items, and custom orders to meet guest requests.
  • Operated cash register to process cash, check, and credit card transactions.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Verified orders and bagged items for easy transport.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Controlled portion sizes and garnishing to optimize cost controls.
  • Completed opening, closing, and shift change tasks by following company guidelines.
  • Kept customer and food preparation areas clean and well-organized.
  • Sought out and implemented methods to improve food service and team performance.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Performed variety of duties related to food service.
  • Received food orders from individuals and explained offerings.
  • Set up, restocked and cleaned dining areas.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Followed recipes and customer requests to prepare meals.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.

Education

High School Diploma -

East High School
Erie, PA
06-1973

Skills

  • Payment processing
  • Customer service
  • Data entry
  • Filing systems
  • Order processing
  • Cash handling

Timeline

Clerk Cashier

PLCB
09.2014 - Current

Food Service Assistant

Country Fair
04.2005 - 09.2011

High School Diploma -

East High School

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Alice Agostini