Summary
Overview
Work History
Education
Skills
Timeline
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Alice Gaye

Feasterville

Summary

Dedicated and detail-oriented professional with strong leadership, organizational, and problem-solving abilities. Experienced in managing sales operations and driving customer satisfaction through effective team collaboration and process improvement. Adept at fostering long-term business growth and handling high-pressure situations with a positive, solutions-focused approach. Ready to lead and inspire a team toward exceeding company goals while continuing personal and professional development

Overview

9
9
years of professional experience
2019
2019
years of post-secondary education

Work History

Tier 1, Amazon associate

Amazon
Florence
07.2019 - Current
  • Processed customer orders efficiently using Amazon's inventory management system.
  • Collaborated with team members to ensure timely order fulfillment.
  • Assisted in training new associates on operational procedures and safety protocols.
  • Maintained a clean and organized work environment to promote safety.
  • Performed data entry into internal systems for tracking purposes.
  • Processed, tracked and routed inbound freight accurately and efficiently.
  • Developed FAQs and resource materials to assist in resolving common customer issues.
  • Documented all problem resolution activities accurately in the company's database.
  • Made decisions and resolved issues using critical thinking and analytical skills.
  • Shared information and resources to support problem-solving strategy.
  • Monitored inventory levels and reported discrepancies to management promptly.
  • Resolved customer inquiries through effective communication and problem-solving skills.

Crew Team Member

Burger King
Willingboro
10.2016 - 08.2018
  • Prepared and assembled food items according to company standards.
  • Maintained cleanliness and organization in dining and kitchen areas.
  • Assisted customers with orders and provided exceptional service.
  • Operated cash register accurately and efficiently.
  • Provided excellent customer service at all times.
  • Restocked items on shelves as needed.
  • Assisted customers with orders and inquiries.
  • Washed dishes, cleaned countertops and sanitized high-use areas.
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Prepared sandwiches and drinks for customers according to their specifications.

Education

Willingboro High School
Willingboro, New Jersey

Skills

  • Customer service
  • Team collaboration
  • Problem solving
  • Effective communication
  • Data entry
  • Multitasking and organization
  • Customer relationship management (CRM)
  • Workplace safety
  • Computer skills

Timeline

Tier 1, Amazon associate

Amazon
07.2019 - Current

Crew Team Member

Burger King
10.2016 - 08.2018

Willingboro High School

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Alice Gaye