Alicia Ainouz
Philadelphia,PA
Summary
Proven leader in customer relations and strategic planning, I enhanced customer satisfaction and loyalty at Dunkin' Donuts through exceptional service and problem resolution. Skilled in employee scheduling and attention to detail, I consistently improved operational efficiency and service quality, fostering positive work environments and strong team relationships.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Real Estate Agency
08.2024 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Develop strong working relationships with staff, fostering a positive work environment.
- Improve customer satisfaction by addressing and resolving complaints promptly.
- Optimize scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Cashier
Dunkin' Donuts
12.2022 - Current
- Greet customers entering store and responded promptly to customer needs.
- Welcome customers and helped determine their needs.
- Work flexible schedule and extra shifts to meet business needs.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assist customers with returns, refunds and resolving transaction issues.
- Resolve customer complaints professionally, leading to improve customer relations and loyalty.
Cashier Costumer Service
Airport
10.2023 - 08.2024
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Community College of Philadelphia
Philadelphia, PASkills
- Customer Relation
- Meeting facilitation
- Customer Service
- Employee Scheduling
- Strategic Planning
- Attention to Detail
Languages
Arabic
Full Professional
Dutch
Limited Working
French
Full Professional
English
Professional Working
Timeline
Assistant Manager
Real Estate Agency
08.2024 - Current
Cashier Costumer Service
Airport
10.2023 - 08.2024
Cashier
Dunkin' Donuts
12.2022 - Current
High School Diploma -
Community College of Philadelphia
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