Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Forbes

Lancaster

Summary

Dynamic Client Success Specialist with a proven track record at Ready Training, Inc., excelling in client engagement and relationship building. Recognized for enhancing client satisfaction and retention through exceptional service and tailored account strategies. Proficient in Salesforce and Learning Management Systems, I leverage customer feedback analysis to drive continuous improvement and foster long-term partnerships.

Overview

11
11
years of professional experience

Work History

Client Success Specialist

Ready Training, Inc.
03.2020 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.

Lead Catering Coordinator

Panera Bread
04.2017 - 12.2019
  • Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
  • Increased repeat business through strong relationship-building with clients and vendors.
  • Enhanced event success by coordinating with clients and understanding their specific catering needs.
  • Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
  • Streamlined catering operations by efficiently managing inventory and food ordering processes.
  • Ensured seamless execution of events with diligent planning and attention to detail.

Food Service Team Leader

The Hershey Company
12.2013 - 04.2017
  • Supervised and trained 15-20 personnel in high-quality operations.
  • Oversaw daily cash handling procedures to ensure accuracy in financial transactions and minimize losses due to errors or thefts.
  • Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
  • Streamlined food service processes for increased efficiency through the introduction of time-saving techniques and tools.
  • Managed inventory levels effectively, minimizing waste while ensuring availability of key ingredients for popular dishes.
  • Ensured consistent high-quality food preparation and presentation by implementing robust quality control measures.

Education

Bachelor of Science - Business Management

Pennsylvania State University
05-2017

Skills

  • Client engagement
  • Customer feedback analysis
  • Proficient with Learning Management Systems
  • New client onboarding management
  • Customer relationship building
  • Training and mentoring
  • Records management
  • Training curriculum design
  • Skilled in Salesforce application

Timeline

Client Success Specialist

Ready Training, Inc.
03.2020 - Current

Lead Catering Coordinator

Panera Bread
04.2017 - 12.2019

Food Service Team Leader

The Hershey Company
12.2013 - 04.2017

Bachelor of Science - Business Management

Pennsylvania State University

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Alicia Forbes