Alicia Lloyd
Allentown
Summary
Professional with high standards and focuses on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach. Experienced with conveying accounting principles in an understandable manner to diverse student groups. Utilizes tailored instructional methods to address individual learning styles and improve comprehension. Accomplished professional providing patrons with outstanding customer service. Skilled in managing resources, cataloging materials and organizing records. Considered valuable and detail-oriented team player.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa
09.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Fostered positive team environment, contributing to higher staff retention rates.
Undergraduate Library Assistant
West Chester University
09.2021 - 12.2024
- Enhanced patron experience by providing friendly and efficient customer service at the circulation desk.
- Provided constructive feedback on library policies, procedures, and services during staff meetings leading to continuous improvement efforts.
- Collaborated with fellow library assistants on projects to improve operations and services offered at the library.
- Participated in ongoing training and professional development opportunities to stay current with library trends and best practices.
- Assisted with the planning and execution of special events, fostering a sense of community within the library.
- Supported research efforts for students and faculty with timely and thorough assistance in locating resources.
- Collaborated with librarians on collection development strategies to ensure the inclusion of diverse perspectives within the undergraduate collection.
- Ensured a clean, quiet, and welcoming environment by enforcing library policies and addressing disturbances promptly.
Tutor
West Chester University
09.2021 - 12.2022
- Collaborated with fellow tutors to create a supportive learning environment for all students.
- Enhanced learning outcomes by tailoring teaching methods to individual student needs and learning styles.
- Achieved improved student comprehension by incorporating real-world examples and practical applications in accounting lessons.
- Provided one-on-one tutoring sessions, resulting in significant improvements in students'' understanding of complex accounting topics.
- Used various techniques to assess needs of individual students and extensive interpersonal training to assist students with core concepts in introductory financial and managerial accounting.
- Increased student confidence in their abilities, leading to higher levels of participation during tutoring sessions.
- Helped students understand complex accounting concepts by using real life examples.
- Assisted students with textbook problems to enhance understanding and independently find answers.
Education
Bachelor of Science - Accounting
West Chester University of Pennsylvania
West Chester, PA03-2024
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Complex Problem-solving
- Assertiveness
- Auditing techniques
- Excel expertise
- Financial statement analysis
- Tax preparation
- Written and oral communication
- Computer assistance
- Cataloging and shelving
- Community outreach
- Administrative support
Timeline
Customer Service Associate
Wawa
09.2024 - Current
Undergraduate Library Assistant
West Chester University
09.2021 - 12.2024
Tutor
West Chester University
09.2021 - 12.2022
Bachelor of Science - Accounting
West Chester University of Pennsylvania
Similar Profiles
Haylie PowersHaylie Powers
Customer Service Associate at WawaCustomer Service Associate at Wawa
Alexia WeldonAlexia Weldon
Customer Service Associate at WawaCustomer Service Associate at Wawa
MaryGrace SilotMaryGrace Silot
Customer Service Representative at WAWACustomer Service Representative at WAWA
Liam BrettLiam Brett
Assistant Manager at Picture Show LLCAssistant Manager at Picture Show LLC
K E S T E R P E T E R SK E S T E R P E T E R S
Program Assistance Supervisor at Step By Step, Inc.Program Assistance Supervisor at Step By Step, Inc.