Alicia Morrotta
Lansdale
Summary
Accomplished leader specializing in multi-unit management and strategic planning. Committed to fostering high-performance teams and driving operational excellence. Ready to leverage expertise in training and coaching to achieve exemplary results in customer service and store profitability.
Overview
19
19
years of professional experience
Work History
District Manager
Dollar Tree Stores
Philadelphia, PA
06.2023 - Current
- Led operational strategies to enhance store performance and profitability across multiple locations.
- Developed and implemented training programs, improving staff efficiency and customer service standards.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management and merchandising.
- Collaborated with district teams to ensure compliance with corporate policies and operational guidelines.
- Monitored key performance indicators, driving accountability and continuous improvement within stores.
- Facilitated regular meetings with store managers to share best practices and align on performance goals.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Collaborated with Regional Director to develop and launch Smart Teams and currently oversee three successful Smart Teams.
- Consistently monitored and enhanced my Fish Finder score from 23.4 to 17.3.
Model Store Trainer
Dollar Tree Stores
Philadelphia, PA
08.2018 - 06.2023
- Consistently promoted and upheld Dollar Tree's brand standards in home store and throughout my district
- Trained over 75 new store managers, ASMS and sales associates
- Partnered with District Manager to help store managers with opportunities, such as high zero sales, break/meal compliance and ilearning completion
Store Manager
Dollar Tree Stores
Philadelphia, PA
09.2012 - 08.2018
- Trained and mentored staff to enhance team performance and improve service delivery.
- Implemented visual merchandising strategies to drive sales and increase product visibility.
- Led daily store operations to ensure optimal inventory management and customer satisfaction.
- Analyzed sales data to identify trends, adjusting inventory levels accordingly for peak efficiency.
- Developed and maintained relationships with vendors to secure favorable terms and timely deliveries.
- Oversaw loss prevention initiatives, reducing shrinkage through effective training and monitoring practices.
- Coordinated staff schedules, optimizing labor costs while ensuring adequate coverage during peak hours.
Merchandising Manager
Dollar Tree Stores
Philadelphia, PA
01.2011 - 09.2012
- Developed and implemented merchandising strategies to enhance product visibility and drive sales growth.
- Collaborated with stock team to ensure backroom was SPEED compliant and truck was received and processed effectively.
- Streamlined product assortment processes to increase customer satisfaction and reduce stockouts.
- Trained and mentored staff on merchandising standards and best practices for improved performance.
Assistant Store Manager
Dollar Tree Stores
Philadelphia, PA
04.2009 - 01.2011
- Trained new employees on sales techniques and customer service standards.
- Implemented visual merchandising strategies to enhance product presentation.
- Coordinated inventory management processes, reducing stock discrepancies.
- Assisted in daily store operations, ensuring optimal staffing and workflow efficiency.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
Sales Associate
Dollar Tree Stores
Philadelphia, PA
06.2007 - 04.2009
- Assisted customers with product selection, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and balanced drawers.
- Stocked shelves promptly, ensuring product availability for customer needs.
- Maintained store organization and cleanliness to promote a welcoming environment.
Education
High School Diploma -
Saint John Neumann And Maria Goretti
Philadelphia, PASkills
- Operations management
- Inventory management
- Strategic planning
- Goal setting and performance metrics
- Training and coaching
- Recruiting and hiring
- Multi-unit management
- Team building
- Action plans
- Customer service
- Attention to detail
- Leadership skills
Timeline
District Manager
Dollar Tree Stores
06.2023 - Current
Model Store Trainer
Dollar Tree Stores
08.2018 - 06.2023
Store Manager
Dollar Tree Stores
09.2012 - 08.2018
Merchandising Manager
Dollar Tree Stores
01.2011 - 09.2012
Assistant Store Manager
Dollar Tree Stores
04.2009 - 01.2011
Sales Associate
Dollar Tree Stores
06.2007 - 04.2009
High School Diploma -
Saint John Neumann And Maria Goretti