Alicia Patton
West Springfield,PA
Summary
Dynamic professional with extensive experience at Erie Federal Credit Union, excelling in cash handling and exceptional customer service. Proven track record in enhancing member satisfaction through effective problem resolution and education on financial products. Strong organizational skills and a commitment to accuracy ensure efficient operations and trust-building with members.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Head Teller
Erie Federal Credit Union
Edinboro And Fairview, PA
02.2023 - Current
- Assist Head Teller in maintaining and balancing vault. Process transfer slips to/from vault.
- Perform end-of-day tallying.
- Balance ATM machine. Process deposits, count and stock canisters and adjust discrepancies.
- Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers and check cashing.
- Provide routine information to members on Credit Union services and policies, including eligibility for membership, types of accounts, rates, and office hours.
- Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
- Explain member services available at the Credit Union.
- Cross-sell products and services offered by the Credit Union.
- Does necessary research and inquiries for members and employees.
Support Center Representative
Erie Federal Credit Union
Glenwood
01.2022 - 02.2023
- Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence.
- Maintain current knowledge of and compliance with all Credit Union policies and procedures, including compliance with the Bank Secrecy Act and all federal laws and regulations as set forth by the NCUA and other regulatory agencies.
- Use Synapsys for functions and procedures set by the credit union and notes about member’s accounts.
- Continuously check Call Center inbox emails and reply to these emails accordingly.
Teller
Erie Federal Credit Union
Glenwood
08.2021 - 01.2022
- Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers and check cashing.
- Provide routine information on Credit Union services and policies, including eligibility for membership, types of accounts, rates, and office hours.
- Provide members with account status, including current balances and loan pay-offs.
CNC Lathe Machinist
Northwestern Manufacturing
Lake City, PA
02.2017 - 08.2021
- Operated CNC lathes to produce precision components, ensuring high-quality standards.
- Interpreted technical drawings and specifications to accurately set up machining processes.
- Collaborated with team members to streamline production workflows, improving overall efficiency.
- Trained new operators on machine setup, operation, and safety protocols.
- Ensured timely completion of projects through effective time management skills and efficient multitasking capabilities.
Direct Care Worker
Public Partnerships
Erie, PA
09.2016 - 03.2017
- Provided personalized care to individuals with diverse needs, ensuring comfort and safety.
- Assisted clients with daily living activities, promoting independence and dignity.
- Developed and maintained strong relationships with clients and families to support emotional well-being.
Direct Support Professional
Supports Inc.
Meadville, PA
06.2015 - 01.2017
- Provided personalized care and support to individuals with developmental disabilities.
- Assisted clients in daily living activities, promoting independence and choice.
- Maintained clean, safe, and well-organized patient environment.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Trained new staff on best practices for supporting individuals with disabilities.
Caregiver
Loving Hearts Home Care
Erie, PA
01.2014 - 09.2014
- Provided compassionate support to clients, enhancing daily living activities and promoting independence.
- Assisted clients with personal hygiene, meal preparation, and medication management to ensure well-being.
- Developed individualized care plans in collaboration with healthcare professionals to address specific client needs.
- Monitored clients' health status, reporting changes promptly to family members and medical staff for timely interventions.
Stock Room Control
TT Electonics
Perry, OH
08.2013 - 01.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Temp Worker
Career Concepts
Girard, PA
10.2012 - 08.2013
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Prepared boxes for shipments based on standard sizes.
State Tested Nursing Assistant
Rolling Fields
Conneautville, PA
08.2011 - 01.2012
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with interdisciplinary teams to develop personalized care plans.
- Provided emotional support to residents and families, fostering a caring environment.
State Tested Nursing Assistant
Edinboro Manor
Edinboro, PA
12.2010 - 08.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Checked patient vitals such as temperature and blood pressure.
- Prevented pressure ulcers development among bedridden patients with consistent position changes every two hours as recommended guidelines.
Cashier
Shurfine
Albion, PA
05.2010 - 02.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily financial reports.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new employees on operational procedures and best practices.
Lifegaurd
Splash Lagoon
Erie, PA
08.2009 - 05.2010
- Monitored pool activities to ensure safety and compliance with health regulations.
- Conducted regular safety drills to reinforce emergency response protocols among team members.
- Provided first aid and CPR assistance during emergencies, ensuring swift resolution of incidents.
- Monitored safety of guests in and around swimming pool.
Prep Cook
Jim and Sue's Pizza
Albion, PA
06.2007 - 06.2009
- Prepared ingredients for pizza and menu items, ensuring freshness and quality.
- Operated kitchen equipment efficiently to support food preparation tasks.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Education
Diploma - CNC Machinist
Erie Institute of Technology
Erie, PA03-2017
High School Diploma -
Northwestern High School
Albion, PA06-2009
Skills
- Organization and planning
- Cash handling
- Exercising discretion
- Strong work ethic
- Exceptional customer service
- Sales and Cross-selling
- Reliable
- Teamwork and collaboration
Certification
Community Development Certified Financial Counciling
Timeline
Assistant Head Teller
Erie Federal Credit Union
02.2023 - Current
Support Center Representative
Erie Federal Credit Union
01.2022 - 02.2023
Teller
Erie Federal Credit Union
08.2021 - 01.2022
CNC Lathe Machinist
Northwestern Manufacturing
02.2017 - 08.2021
Direct Care Worker
Public Partnerships
09.2016 - 03.2017
Direct Support Professional
Supports Inc.
06.2015 - 01.2017
Caregiver
Loving Hearts Home Care
01.2014 - 09.2014
Stock Room Control
TT Electonics
08.2013 - 01.2014
Temp Worker
Career Concepts
10.2012 - 08.2013
State Tested Nursing Assistant
Rolling Fields
08.2011 - 01.2012
State Tested Nursing Assistant
Edinboro Manor
12.2010 - 08.2011
Cashier
Shurfine
05.2010 - 02.2011
Lifegaurd
Splash Lagoon
08.2009 - 05.2010
Prep Cook
Jim and Sue's Pizza
06.2007 - 06.2009
Diploma - CNC Machinist
Erie Institute of Technology
High School Diploma -
Northwestern High School