Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Ross

Slippery Rock

Summary

Seeking a position with future growth opportunities. Attentive and detail oriented guest service ambassador with 15 years of training in an energized, fast paced environment. Positive attitude, works well with a team and possesses confident leadership skills.

Overview

18
18
years of professional experience
3
3
years of post-secondary education

Work History

Server/Trainer

Altius
Pittsburgh
11.2023 - Current
  • Trained new servers on menu knowledge and customer service techniques.
  • Conducted role-playing exercises to enhance team communication skills.
  • Developed training materials for improved onboarding processes.

Lead Bartender, Front Server

Oakmont Golf Club
Pittsburgh
01.2023 - 10.2023
  • Family serving family style atmosphere with precise execution
  • Annual Cocktail creations cost effective, Inventory
  • All event set up/Breakdown
  • On Course/ Cottage stock and inventory

Lead Bartender, Front Server, Trainer

Desert Highlands Golf Club
Scottsdale
01.2022 - 12.2022
  • Creating the best member experience with world class service
  • Annual cocktails creations cost effectively, Inventory
  • All event set up/Breakdown
  • Training staff in fine dining and french service styles

Front Server, Bartender

Wrigley Mansion
Phoenix
01.2021 - 12.2022
  • BEO inventory, setup through breakdown, multiple events daily, assuring culinary needs met
  • Meeting client needs, regulating spirit recipes while continuing culinary and wine education

Personal Assistant

Orange County
01.2018 - 12.2020
  • Networking to create client list & build business
  • Meeting each client's needs with highest standards, anticipating/executing seamlessly

Flight Attendant

Swift Aviation
Phoenix
01.2016 - 12.2018
  • Uphold all FAA and TSA guidelines and regulations with ongoing training
  • Assist all clients with boarding and inflight needs
  • Inventory control for all catering needs

Server/Bartender

Mastro's City Hall Steakhouse
Scottsdale
01.2008 - 12.2016
  • Act as brand ambassador while establishing guest relationships
  • Assist guests in all wine, cocktail and chef selections
  • On going culinary and wine education/training

Education

Slippery Rock University
Slippery Rock, PA
01.2002 - 01.2005

Skills

  • Client/Vendor relations
  • Team Liaison
  • Strong verbal communication
  • Network marketing
  • "WOW" Factor
  • Level 1 Sommelier Certification

Timeline

Server/Trainer

Altius
11.2023 - Current

Lead Bartender, Front Server

Oakmont Golf Club
01.2023 - 10.2023

Lead Bartender, Front Server, Trainer

Desert Highlands Golf Club
01.2022 - 12.2022

Front Server, Bartender

Wrigley Mansion
01.2021 - 12.2022

Personal Assistant

01.2018 - 12.2020

Flight Attendant

Swift Aviation
01.2016 - 12.2018

Server/Bartender

Mastro's City Hall Steakhouse
01.2008 - 12.2016

Slippery Rock University
01.2002 - 01.2005
Alicia Ross