Alicia Ross
Slippery Rock
Summary
Seeking a position with future growth opportunities. Attentive and detail oriented guest service ambassador with 15 years of training in an energized, fast paced environment. Positive attitude, works well with a team and possesses confident leadership skills.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Server/Trainer
Altius
Pittsburgh
11.2023 - Current
- Trained new servers on menu knowledge and customer service techniques.
- Conducted role-playing exercises to enhance team communication skills.
- Developed training materials for improved onboarding processes.
Lead Bartender, Front Server
Oakmont Golf Club
Pittsburgh
01.2023 - 10.2023
- Family serving family style atmosphere with precise execution
- Annual Cocktail creations cost effective, Inventory
- All event set up/Breakdown
- On Course/ Cottage stock and inventory
Lead Bartender, Front Server, Trainer
Desert Highlands Golf Club
Scottsdale
01.2022 - 12.2022
- Creating the best member experience with world class service
- Annual cocktails creations cost effectively, Inventory
- All event set up/Breakdown
- Training staff in fine dining and french service styles
Front Server, Bartender
Wrigley Mansion
Phoenix
01.2021 - 12.2022
- BEO inventory, setup through breakdown, multiple events daily, assuring culinary needs met
- Meeting client needs, regulating spirit recipes while continuing culinary and wine education
Personal Assistant
Orange County
01.2018 - 12.2020
- Networking to create client list & build business
- Meeting each client's needs with highest standards, anticipating/executing seamlessly
Flight Attendant
Swift Aviation
Phoenix
01.2016 - 12.2018
- Uphold all FAA and TSA guidelines and regulations with ongoing training
- Assist all clients with boarding and inflight needs
- Inventory control for all catering needs
Server/Bartender
Mastro's City Hall Steakhouse
Scottsdale
01.2008 - 12.2016
- Act as brand ambassador while establishing guest relationships
- Assist guests in all wine, cocktail and chef selections
- On going culinary and wine education/training
Education
Slippery Rock University
Slippery Rock, PA 01.2002 - 01.2005
Skills
- Client/Vendor relations
- Team Liaison
- Strong verbal communication
- Network marketing
- "WOW" Factor
- Level 1 Sommelier Certification
Timeline
Server/Trainer
Altius
11.2023 - Current
Lead Bartender, Front Server
Oakmont Golf Club
01.2023 - 10.2023
Lead Bartender, Front Server, Trainer
Desert Highlands Golf Club
01.2022 - 12.2022
Front Server, Bartender
Wrigley Mansion
01.2021 - 12.2022
Personal Assistant
01.2018 - 12.2020
Flight Attendant
Swift Aviation
01.2016 - 12.2018
Server/Bartender
Mastro's City Hall Steakhouse
01.2008 - 12.2016
Slippery Rock University
01.2002 - 01.2005