Alicia Jacobs
Bristol
Summary
Dynamic customer service expert with a passion for engaging clients and a proven ability to resolve issues effectively. Quick to adapt and eager to acquire new skills while consistently seeking opportunities for professional growth. Renowned for patience and adeptness in de-escalating high-conflict situations, ensuring a positive experience for all customers. Committed to delivering exceptional service and fostering lasting relationships through attentive communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Front Desk and Phone Operator
Pennsylvania Commercial Collections Agency
05.2023 - 07.2025
- Managed high-volume call traffic, ensuring prompt and efficient customer assistance.
- Resolved customer inquiries by utilizing problem-solving skills and product knowledge.
- Trained new staff on phone systems and best practices for customer service excellence.
- Covered front desk duties and updated customer accounts by processing paperwork.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
Deli Clerk
Redners Warehouse Market
07.2022 - 05.2023
- Provided outstanding guest service by greeting customers, suggesting menu items, slicing meat and cheeses and completing sales
- Prepare specialty salads, side dishes and other food products.
- Fill and maintain store displays and cases to ensure prompt service for walk-up customers.
- Prepared deli trays for standing orders and special events.
- Maintained employees on shift
- Employee of the Month February 2022
Clean Room
New Age Industries
09.2019 - 02.2020
- Inspect parts in a sterile environment for defects
- Packaging and shipping inspecting and checking for frequency
- Produce product disposal of rejected product
- Completed detail-oriented process related documentation while adhering to a good manufacturing process (GMP)
Deli Clerk/Food Service
Brown's ShopRite
06.2017 - 08.2019
- Excellent customer service, good communication and math skills to process customer orders
- Ability to comprehend and follow all company procedures and regulations regarding food handling and sanitation.
- Courteous and efficient approach to handling customer request, questions and complaints
- Follow all food safety and sanitation procedures established by company and other regulatory agencies
- Update display cases and other customer facing areas to ensure new items and promotions are showcased
- Ensure work areas are ready to service customers by cleaning surfaces, equipments and floors, removing trash and confirming that tools are in working order
Server
Cracker Barrel Old Country Store
09.2015 - 05.2017
- Serving food and beverages while maintaining high quality formal table service to over 100 plus customers daily
- Ensured proper presentation and preparation of food products and beverages in an appealing way
- Organized large parties, reservations and special request efficiently and accurately
- Resolve complaints quickly and efficiently while keeping the customers best interest in mind
Education
Diploma - Career Development
Bensalem High School
Bensalem, PASkills
- Detail-oriented data management
- Effective call handling skills
- Active listening skills
- Efficient appointment management
- Collaborative relationship building
- Experienced with
- Proficient in Adobe Photoshop, Microsoft word, excel and power point
Timeline
Front Desk and Phone Operator
Pennsylvania Commercial Collections Agency
05.2023 - 07.2025
Deli Clerk
Redners Warehouse Market
07.2022 - 05.2023
Clean Room
New Age Industries
09.2019 - 02.2020
Deli Clerk/Food Service
Brown's ShopRite
06.2017 - 08.2019
Server
Cracker Barrel Old Country Store
09.2015 - 05.2017
Diploma - Career Development
Bensalem High School
Redners employee of the month February 2022
- I am an enthusiastic learner with a passion for reading and mastering new software in my spare time. I excel at following instructions, which has earned me the reputation of being the go-to person for assembling furniture. Additionally i enjoy walking and hiking as a part of my fitness routine.