Alina Karpa
Langhorne
Summary
Dynamic banking professional with experience at First National Bank and Trust Company, excelling in customer service and payment processing. Proven ability to enhance client satisfaction through effective communication and streamlined account openings. Skilled in banking software and team collaboration, consistently delivering results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Banking Associate
First National Bank and Trust Company of Newtown
Langhorne, PA
01.2024 - Current
- Processed customer transactions efficiently using banking software to ensure accuracy and compliance.
- Assisted clients with account inquiries and resolved issues promptly, enhancing customer satisfaction.
- Maintained up-to-date knowledge of bank products to provide informed recommendations to customers.
- Collaborated with team members to streamline operational procedures, improving service delivery times.
- Supported account opening and closing processes, ensuring adherence to regulatory requirements.
- Trained new associates on banking systems and customer service protocols to enhance overall team performance.
- Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
- Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
Front Desk Receptionist
Courtyard by Marriott
Langhorne, PA
03.2022 - 09.2023
- Greeted guests warmly, ensuring a positive first impression.
- Managed check-in and check-out processes efficiently to enhance guest satisfaction.
- Answered phone calls and responded to inquiries promptly to support guest needs.
- Coordinated room bookings and reservations using hotel management software effectively.
- Provided information about hotel amenities and local attractions to assist guests.
- Maintained cleanliness and organization of front desk area for optimal functionality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Bachelor of Science - Accounting
Pennsylvania State University
Abington05.2024
Skills
- Branch operations
- Payment processing
- Banking software proficiency
- Audit support
- Foreign exchange
- Consumer banking
- Customer service
- Team collaboration
- Verbal and written communication
- Money handling
- Customer Service-oriented
- Teller experience
- Developing customer relationships
- Self-motivated nature
- Account openings
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Banking Associate
First National Bank and Trust Company of Newtown
01.2024 - Current
Front Desk Receptionist
Courtyard by Marriott
03.2022 - 09.2023
Bachelor of Science - Accounting
Pennsylvania State University