Alinka Dillon-Green
104 Dairy Hill Ct, East Stroudsburg
Summary
Adept at critical thinking and communication, I leveraged these skills at St.Ann’s Bay Hospital to enhance patient care and satisfaction. My experience spans from urgent healthcare to customer service roles, demonstrating versatility and a strong team-player attitude. Proficient in Microsoft Office, I excel in environments requiring both hard and soft skills, significantly contributing to operational efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Registered Nurse
St.Ann’s Bay Hospital/ NERHA
06.2023 - 10.2024
- Utilized critical thinking skills to prioritize nursing interventions based on patients’ acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skills in customer service to interact with patients, family members, and anyone else.
Registered Nurse (Resort Nurse)
Oneness Health Centre
01.2023 - 04.2023
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Performed routine wound care and dressing changes on schedule.
Agent
Ibex Call Centre (Amazon)
10.2022 - 12.2022
- Answering incoming customer calls and sending out emails.
- Understanding customer needs and providing appropriate solutions.
- Troubleshooting issues and resolving customer concerns .
- Processing customer requests and transactions.
- Adhering to company policies and procedures .
- Escalating complex issues to relevant teams when necessary.
- Maintaining a high level of customer satisfaction through professional communication
Assistant
National Housing Trust Jamaica, Portland Service
08.2017 - 08.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Administrative Task: Filing, data entry, photocopying and managing correspondence.
Front Desk Assistant
Meldam Realty /Kw Jamaica, Keller Williams Realty
08.2016 - 08.2016
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Administrative Task: Filing, data entry, photocopying and managing correspondence.
Education
Bachelor Of Science In Nursing - Nursing
University of The West Indies
Kingston, JA09.2022
C.A.P.E - Science
Brown’s Town Community College
Jamaica 09.2017
School Leaving Certificate - Sciences
Knox College High School
Jamaica07.2015
Skills
- Call center experience
- Communication skills
- Team player
- Computer literate skills (Microsoft Excel, Microsoft word)
- Follow-up skills
- Documentation
- Filing
- Data entry
- Critical thinking
- Active listening
- Customer service
Timeline
Registered Nurse
St.Ann’s Bay Hospital/ NERHA
06.2023 - 10.2024
Registered Nurse (Resort Nurse)
Oneness Health Centre
01.2023 - 04.2023
Agent
Ibex Call Centre (Amazon)
10.2022 - 12.2022
Assistant
National Housing Trust Jamaica, Portland Service
08.2017 - 08.2017
Front Desk Assistant
Meldam Realty /Kw Jamaica, Keller Williams Realty
08.2016 - 08.2016
Bachelor Of Science In Nursing - Nursing
University of The West Indies
C.A.P.E - Science
Brown’s Town Community College
School Leaving Certificate - Sciences
Knox College High School
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