Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisabeth Chernov

Enola

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

PCA

Capital Area Intermediate Unit
08.2024 - Current

Works with the teacher as a team member in the educational and social development of students.

  • Works with the teacher as a team member in the educational and social development of students.
  • Assists the teacher in developing and maintaining a positive environment.
  • Acts as a positive social and emotional model for students.
  • Performs instructional activities and monitors the results of those activities under the teacher's direction.
  • Assists the teacher upon request in the management of student behavior in accordance with established disciplinary policies and procedures.
  • Provides input to the teacher regarding relevant information on student academic progress, behavioral change, physical needs and other areas as appropriate.
  • Assists in meeting the student's personal care needs as directed.

Direct Support Professional

UCP Central PA
01.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Administrative Assistant

Human Achievement Program Inc
09.2023 - 12.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

To-Go Specialist

Chili's Bar And Grill
02.2022 - 03.2023
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.

Education

High School Diploma -

East Pennsboro Area Senior High School
Enola, PA
06.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

PCA

Capital Area Intermediate Unit
08.2024 - Current

Direct Support Professional

UCP Central PA
01.2024 - Current

Administrative Assistant

Human Achievement Program Inc
09.2023 - 12.2023

To-Go Specialist

Chili's Bar And Grill
02.2022 - 03.2023

High School Diploma -

East Pennsboro Area Senior High School
Alisabeth Chernov