Alisha Haines
Washington
Summary
Highly organized Patient service coordinator knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Self-motivated bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse homecare requirements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
E- Referral Specialist
Amedisys Home Health
01.2024 - Current
- Attended continuing education courses to stay current on referral processes and best practices.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
Patient Services Coordinator
Amedisys Home Health Care
05.2022 - 01.2024
- Contacted insurance company to verify patient coverage before visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Respected patients by recognizing rights and maintaining confidentiality.
Intake Coordinator
Allegheny Health Network
08.2019 - Current
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office efficiency by handling 20+ callers per day.
- Prepared daily referral reports to assist business leaders with key decision making and strategic operational planning.
- Maintained current and accurate medical records.
- Organized paperwork such as charts and reports for office and patient needs.
- Worked with patients to understand needs and provide homecare service.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Education
Associate of Business Administration - Business Management
Community College of Allegheny County
Pittsburgh, PA12.2018
Skills
- Multi-tasking
- Time Management
- Communication
- Customer satisfaction
- Problem-solving
- HIPAA Compliance
- Data Entry Software
- Critical Thinking
- Relationship Building
- Data Management
- Generating Reports
- Detail-Oriented
Timeline
E- Referral Specialist
Amedisys Home Health
01.2024 - Current
Patient Services Coordinator
Amedisys Home Health Care
05.2022 - 01.2024
Intake Coordinator
Allegheny Health Network
08.2019 - Current
Associate of Business Administration - Business Management
Community College of Allegheny County
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