Alisha Kowalewski
Pittsburgh
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
13
13
years of professional experience
Work History
Store Manager
Center Independent Oils
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Dispatcher
Foremost Auto
07.2021 - 04.2022
- Responsible for receiving and assigning work orders to drivers
- Answer incoming calls
- Process intakes for Police impounded vehicles
- Knowledge of city and surrounding area
- Give driving directions to drivers
- Answer client questions and assist with problems
Dispatcher
Advantage Towing
07.2020 - 04.2021
- Use specialized program to receive and assign client calls to drivers
- Communicate directly with drivers, customers and client to ensure efficient response and protocol
- Keep real-time updated records of all service requests and the details involved
- Communicate with client for hiring purposes
- Maintain working knowledge of fleet and tagged out vehicles as well as service request
- Troubleshoot driver issues
School Bus Driver
Matthews Bus Company
03.2012 - 02.2017
- Conducted daily DOT pre-trip inspections according to a set checklist.
- Operated motor vehicles in a safe and efficient manner.
- Operated wheel chair lift and secure wheel chair within bus.
- Established positive relationships with students, parents, teachers and school administrators.
- Managed 20-50 students as well as their behavior and safety.
- Managed students while driving in various conditions.
- Adhered to a strict schedule set forth by the school district.
- Provide discipline as necessary.
School Bus Driver
First Student
08.2011 - 03.2012
- Operated school bus in a safe manner.
- Manage student behavior.Perform pre-trip inspections as required by Penn-DOT.
- Drive safely in various, sometimes dangerous, conditions while managing 20-50 students.
- Adhere to strict schedule.
- Communicate with supervisor via 2-way radio when needed.
Education
Associate of Applied Science - undefined
Saint Paul College
Saint Paul, MNSkills
- Sound judgment
- Adaptable
- Trustworthy companion
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
Timeline
Store Manager
Center Independent Oils
06.2022 - Current
Dispatcher
Foremost Auto
07.2021 - 04.2022
Dispatcher
Advantage Towing
07.2020 - 04.2021
School Bus Driver
Matthews Bus Company
03.2012 - 02.2017
School Bus Driver
First Student
08.2011 - 03.2012
Associate of Applied Science - undefined
Saint Paul College
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