Alisha Lane
Philadelphia
Summary
Work ready graduate with 5+ years in customer service and hospitality, with insights on operations management and events. Experienced in detail-oriented tasks and overseeing the completion of objectives in a team setting.
Overview
6
6
years of professional experience
Work History
Receptionist
Cescaphe Event Group
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Server
Iron Hill Brewery
08.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Head Server/Server
Cescaphe Event Group
06.2023 - Current
- Supervised server staff and simultaneously served personal section of tables.
- Modeled strategies to staff for delivering exceptional and friendly service to every event and guest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event needs.
- Performed opening and closing duties for venues, following guidelines given for the timeline of events.
Operations Supervisor (Intern)
David L. Lawrence Convention Center
03.2023 - 04.2023
- Oversaw day to day maintenance and upkeep of facility, as well as event operations.
- Worked directly with laborers and event management to ensure a smooth turnover and show.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Box Office Associate
David L. Lawrence Convention Center
01.2020 - 03.2023
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Provided information about current and future events at facility.
Team Member
Event Design
01.2022 - 03.2023
- Assisted in Encore's event-development initiatives and projects including set ups and tear downs.
- Serviced events alongside being readily available for any guest inquiry or needs.
- Worked with staff to ensure event details and design were to the client's request and for a hassle-free event.
- Assisted event planners with various design elements such as backdrops, linens, table settings, and arrangements.
Day of Coordinator
Jacob's Northwest
06.2022 - 02.2023
- Successfully executed and facilitated venue related events from set up to finish.
- Served as single point of contact for clients and vendors to ease stress of event.
- Responsible for staff and venue needs, as well as provided assistance with additional requests.
- Oversaw setup and breakdown of decorations and supplies.
Store Manager
I Spy You Buy Philly Thrift Shop
12.2017 - 08.2022
- Managed store's social media presence and visibility through platforms such as Instagram and TikTok.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Oversaw and coordinated I Spy You Buy's inaugural community fashion show.
Education
Bachelor of Science - Sports, Arts, and Entertainment Management
Point Park University
Pittsburgh, PA04.2023
Skills
- Precise
- Perceptive
- Personable
- Event Setup
- Staff Management
- Guest Relations Management
Timeline
Receptionist
Cescaphe Event Group
10.2023 - Current
Server
Iron Hill Brewery
08.2023 - Current
Head Server/Server
Cescaphe Event Group
06.2023 - Current
Operations Supervisor (Intern)
David L. Lawrence Convention Center
03.2023 - 04.2023
Day of Coordinator
Jacob's Northwest
06.2022 - 02.2023
Team Member
Event Design
01.2022 - 03.2023
Box Office Associate
David L. Lawrence Convention Center
01.2020 - 03.2023
Store Manager
I Spy You Buy Philly Thrift Shop
12.2017 - 08.2022
Bachelor of Science - Sports, Arts, and Entertainment Management
Point Park University
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