Summary

Overview

Work History

Education

Skills

Timeline

Alisha Rothwell

Philadelphia

Summary

Professional with strong organizational and time-management skills, well-prepared for operational roles. Demonstrates focus on team collaboration, adaptability to changing needs, and results-driven approach. Skilled in process optimization, inventory management, and effective communication, ensuring smooth daily operations. Known for reliability and ability to support team goals efficiently.

Overview

years of professional experience

Work History

Operations Assistant /Assistant Property Manager

Raymond James/ Greenwood

05.2022 - Current

Key responsibilities include:
Scheduling: Coordinating and managing schedules for office staff and executives
Arranging and confirming appointments, meetings, and conference calls
Maintaining an up-to-date calendar for office events and deadlines to ensure seamless operations
Scooting and Scheduling Business lunch/dinner Meetings
Day-to-Day Office Management: Processing transactions, managing client inquiries, and maintaining accurate records
Utilizing advanced computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), to navigate and operate specialized software and systems efficiently
Demonstrating knowledge of Customer Relationship Management (CRM) systems to effectively manage client interactions and streamline communication processes
Collaborating closely with team members and management to ensure a smooth workflow and timely completion of tasks
Demonstrating strong organizational skills in prioritizing tasks, managing multiple projects simultaneously, and consistently meeting deadlines
Contributing actively to process improvement initiatives, identifying areas for enhancement, and implementing solutions to enhance operational efficiency
Retirement Account Support: Opening and closing retirement accounts, ensuring all necessary documentation is completed accurately
Adding Automated Clearing House (ACH) information and processing money transfers
Meeting Required Minimum Distribution (RMD) requirements and ensuring compliance with all relevant regulations
Staying up-to-date on training and industry best practices to provide the highest level of support
Professional Development and Travel: Traveling out of state for conferences and professional development opportunities
Continuously updating knowledge and skills through training sessions and industry events
Property Manager: Managed a portfolio of properties, overseeing leasing, rent collection, maintenance, and tenant relations
Conducted property inspections and coordinated necessary repairs and improvements to maintain property standards and ensure tenant satisfaction
Implemented marketing strategies to attract new tenants and minimize vacancies, resulting in increased occupancy rates
Maintained accurate records of property-related transactions, expenses, and tenant communications
Developed and maintained positive relationships with property owners, vendors, and local authorities
Assist with Billing needs to contractors, tenants, and operations
Solved problems timely and effectively, ensuring customer satisfaction.
Provided administrative support with accurate document preparation and data entry.
Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.

In-bound, Out-Bound Customer Service/Special Teams Coordinator

Gopuff

Remote

01.2020 - 05.2022

Played a key role in the success of the delivery service by managing orders, coordinating deliveries, and resolving customer inquiries
Demonstrated adaptability and resilience in a fast-paced and dynamic work environment
Skilled at working independently and collaboratively in a team environment.
Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
Maintained a high level of product knowledge by participating in regular training sessions, ensuring accurate and efficient support for customers.
Analyzed call data to identify trends in customer concerns, leading to targeted improvements in products or services offered.
Increased positive feedback from customers by regularly monitoring phone calls for adherence to quality standards.
Quickly resolved escalated cases by communicating directly with customers.

Mental Health Technician/Team Leader

The Bridge

Philadelphia, USA

02.2017 - 01.2021

Provided support and assistance to individuals with mental health disorders in a residential setting
Implemented treatment plans and facilitated therapeutic activities to promote clients' well-being and recovery
Collaborated with interdisciplinary teams to assess and address clients' needs and progress
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
Developed and maintained positive relationships with clients to create safe and supportive environment.

Front Desk Agent

Sonesta Hotel