Alisha Rothwell
Philadelphia
Summary
Professional with strong organizational and time-management skills, well-prepared for operational roles. Demonstrates focus on team collaboration, adaptability to changing needs, and results-driven approach. Skilled in process optimization, inventory management, and effective communication, ensuring smooth daily operations. Known for reliability and ability to support team goals efficiently.
Overview
10
10
years of professional experience
Work History
Operations Assistant /Assistant Property Manager
Raymond James/ Greenwood
05.2022 - Current
- Key responsibilities include:
- Scheduling: Coordinating and managing schedules for office staff and executives
- Arranging and confirming appointments, meetings, and conference calls
- Maintaining an up-to-date calendar for office events and deadlines to ensure seamless operations
- Scooting and Scheduling Business lunch/dinner Meetings
- Day-to-Day Office Management: Processing transactions, managing client inquiries, and maintaining accurate records
- Utilizing advanced computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), to navigate and operate specialized software and systems efficiently
- Demonstrating knowledge of Customer Relationship Management (CRM) systems to effectively manage client interactions and streamline communication processes
- Collaborating closely with team members and management to ensure a smooth workflow and timely completion of tasks
- Demonstrating strong organizational skills in prioritizing tasks, managing multiple projects simultaneously, and consistently meeting deadlines
- Contributing actively to process improvement initiatives, identifying areas for enhancement, and implementing solutions to enhance operational efficiency
- Retirement Account Support: Opening and closing retirement accounts, ensuring all necessary documentation is completed accurately
- Adding Automated Clearing House (ACH) information and processing money transfers
- Meeting Required Minimum Distribution (RMD) requirements and ensuring compliance with all relevant regulations
- Staying up-to-date on training and industry best practices to provide the highest level of support
- Professional Development and Travel: Traveling out of state for conferences and professional development opportunities
- Continuously updating knowledge and skills through training sessions and industry events
- Property Manager: Managed a portfolio of properties, overseeing leasing, rent collection, maintenance, and tenant relations
- Conducted property inspections and coordinated necessary repairs and improvements to maintain property standards and ensure tenant satisfaction
- Implemented marketing strategies to attract new tenants and minimize vacancies, resulting in increased occupancy rates
- Maintained accurate records of property-related transactions, expenses, and tenant communications
- Developed and maintained positive relationships with property owners, vendors, and local authorities
- Assist with Billing needs to contractors, tenants, and operations
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provided administrative support with accurate document preparation and data entry.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
In-bound, Out-Bound Customer Service/Special Teams Coordinator
Gopuff
01.2020 - 05.2022
- Played a key role in the success of the delivery service by managing orders, coordinating deliveries, and resolving customer inquiries
- Demonstrated adaptability and resilience in a fast-paced and dynamic work environment
- Skilled at working independently and collaboratively in a team environment.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Maintained a high level of product knowledge by participating in regular training sessions, ensuring accurate and efficient support for customers.
- Analyzed call data to identify trends in customer concerns, leading to targeted improvements in products or services offered.
- Increased positive feedback from customers by regularly monitoring phone calls for adherence to quality standards.
- Quickly resolved escalated cases by communicating directly with customers.
Mental Health Technician/Team Leader
The Bridge
02.2017 - 01.2021
- Provided support and assistance to individuals with mental health disorders in a residential setting
- Implemented treatment plans and facilitated therapeutic activities to promote clients' well-being and recovery
- Collaborated with interdisciplinary teams to assess and address clients' needs and progress
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Front Desk Agent
Sonesta Hotel
01.2019 - 01.2020
- Checked clients in and out, answered calls, booked rooms, and assisted with reservations to ensure a seamless guest experience
- Provided personalized service to guests, addressing inquiries and resolving issues promptly and effectively
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Assistant Manager
Locker Room by Lids
01.2015 - 01.2017
- Assumed assistant manager role, responsible for overseeing store operations, inventory management, and staff supervision
- Demonstrated strong leadership skills in training and mentoring team members to ensure optimal performance
- Provided exceptional customer service, resolving inquiries and concerns to maintain high levels of customer satisfaction
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
Education
High School Diploma -
Science Leadership Academy
Philadelphia, PA01.2015
Skills
- Computer Proficiency (Microsoft Office Suite)
- Problem-Solving Abilities
- Leadership Experience
- People Skills
- Critical Thinking and Problem Solving
- Customer Service
- Teamwork
- Communication
- Organizing, Planning, and Scheduling
- Dedication
- Time Management
- CRM Knowledge
- Customer support
- Professional and friendly
Timeline
Operations Assistant /Assistant Property Manager
Raymond James/ Greenwood
05.2022 - Current
In-bound, Out-Bound Customer Service/Special Teams Coordinator
Gopuff
01.2020 - 05.2022
Front Desk Agent
Sonesta Hotel
01.2019 - 01.2020
Mental Health Technician/Team Leader
The Bridge
02.2017 - 01.2021
Assistant Manager
Locker Room by Lids
01.2015 - 01.2017
High School Diploma -
Science Leadership Academy
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