Alison Bratlie
Lansdale
Summary
Accomplished Assistant Store Manager with a proven track record at Cole Haan, enhancing team performance and customer satisfaction through strategic planning and effective issue resolution. Expert in stock management and adept at fostering positive customer experiences, significantly boosting operational efficiency. Skilled in mentoring new hires, demonstrating both hard and soft skills essential for retail excellence.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Cole Haan
03.2023 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Soft Lines Sales Lead
Kohls Department Store
07.2016 - 12.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
High School Diploma -
Boyertown Area School District
Boyertown, PASkills
- Stock management
- New hire training
- Strategic planning
- Customer experience
- Order management
- Issue resolution
- Pricing and markdowns
- Team management
Accomplishments
- Won Assistant Store Manager of the year for fiscal year 2023
Timeline
Assistant Store Manager
Cole Haan
03.2023 - Current
Soft Lines Sales Lead
Kohls Department Store
07.2016 - 12.2021
High School Diploma -
Boyertown Area School District
Similar Profiles
Brenda SeegersBrenda Seegers
District Manager at Cole HaanDistrict Manager at Cole Haan
Jack ScallonJack Scallon
Sales and Marketing Associate at Cole HaanSales and Marketing Associate at Cole Haan
Tyler J. NoelTyler J. Noel
Sales Associate at Cole HaanSales Associate at Cole Haan