ALISON HENSLER
Irwin
Summary
Exceptional ability to understand and empathize with others, willingness to communicate and understand for a more improved outcome, provide an upbeat and positive attitude to any environment, strong advocate and outspoken
Overview
12
12
years of professional experience
1
1
Certification
Work History
MRI Technician Assistant
UPMC
Pittsburgh
01.2026 - Current
- Ensured patient safety and comfort during MRI examinations through effective communication and support.
- Maintained safe environment, adhering to strict radiation safety guidelines and policies.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations when handling personal information.
- Fostered a positive workplace culture that prioritized teamwork, open communication, and shared responsibility for outcomes.
- Enhanced patient comfort by effectively explaining MRI procedures and addressing concerns.
- Boosted patient satisfaction through compassionate care and clear communication before, during, and after procedures.
- Reduced patient anxiety through clear communication and compassionate care.
- Positioned patients to obtain quality MRI images.
- Educated patients on procedure, answering questions, and alleviating concerns.
Server
Olives and Peppers
Trafford, PA
07.2025 - Current
- Delivered exceptional customer service in high-pressure environments.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new servers on menu offerings, service protocols, and restaurant procedures.
- Resolved guest concerns promptly to enhance overall dining experience and retention rates.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Childcare Educator
Right At School LLC
Trafford, PA
08.2025 - 12.2025
- Developed and implemented engaging lesson plans to foster child development and learning.
- Facilitated daily activities promoting social interaction and emotional growth among children.
- Monitored children's behavior and progress, providing feedback to support developmental milestones.
- Collaborated with parents and guardians to address individual needs and enhance childcare experiences.
- Managed classroom environments ensuring safety standards while fostering a positive learning atmosphere.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Caseworker
Westmoreland County Children’s Bureau
Greensburg, PA
08.2024 - 07.2025
- Conducted comprehensive assessments to determine client needs and appropriate services.
- Developed individualized service plans in collaboration with clients and stakeholders.
- Coordinated resources and referrals to ensure access to community support services.
- Facilitated family meetings to foster communication and resolve conflicts effectively.
- Monitored case progress and documented outcomes in compliance with agency standards.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Substance Abuse Counselor
Pittsburgh CTC
Pittsburgh, PA
09.2023 - 08.2024
- Facilitated individual and group counseling sessions to support recovery and personal growth.
- Developed personalized treatment plans based on client assessments and progress evaluations.
- Implemented evidence-based therapeutic interventions to address substance use disorders.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Conducted crisis intervention and support to ensure client safety during high-risk situations.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
COUNSELOR ADVOCATE
Center for Victims
Pittsburgh, PA
01.2023 - 09.2023
- Appear in court on behalf of and in support of victims, offer services to victims of crime involving domestic violence, simple assault, sexual assault, etc., empathize with victims, advocate for best interest of the victim, document victims’ information and important details regarding court cases in secure database
PHARMACY TECHNICIAN
Excela Health Westmoreland
Greensburg, PA
01.2022 - 01.2023
- Fill medication requests, deliver medications to patients’ rooms, stock Omnicell machines accessible to nurses, answer phones, mix/compound liquids or ointments, assist pharmacists with distributing narcotics, enter charges and credits into computer for patient medications, communicate effectively with other technicians and pharmacists
CASHIER/FLOOR MERCHANDISER
Sam's Club
Greensburg, PA
09.2017 - 12.2021
- Checked-out members’ groceries, handled money in the register, answered members’ questions and helped where needed, assisted members at the jewelry counter, checked stock of items
BASE ASSISTANT GROUP SUPERVISOR
YMCA
Greensburg, PA
08.2019 - 03.2020
- Supervised school age children before and after school, provided engaging activities, assisted students with homework, filed paperwork, implemented strategic plans for safety of the children
PERSONAL CARE ASSISTANT
The Palms at O’Neil
White Oak, PA
11.2016 - 09.2017
- Assisted clients with daily living tasks such as personal hygiene, ambulation, eating, dressing, showering, and tidying up their room (living area). Logged important documentation for each client and handled the documentation appropriately according to HIPPA. Recognized by patients’ family members as a dedicated caretaker for their loved ones.
CASHIER
McDonald's
Irwin, PA
10.2014 - 11.2016
- Take customers’ orders and handle money in a cash register, communicate well with customers and co-workers, prepare drinks and food (not from the grill), clean and sanitize dining area and behind counter, assist customers in timely fashion
Education
Bachelor of Science - Psychology, clinical psychology
University of Pittsburgh at Greensburg
12.2022
Associate degree - early childhood education
Westmoreland County Community College
12.2020
Skills
- Patient care
- Patient positioning
- Healthcare regulations
- HIPAA compliance
- Patient safety
- Patient education
- Patient confidentiality
- Patient advocacy
- Problem-solving
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Active listening
- Adaptability and flexibility
- Relationship building
- Professional demeanor
- Stress management
Certification
- Study of Trauma, Experimental Child, Psychopathology, Gender & Mental Health
- Senior Thesis Presentation
Timeline
MRI Technician Assistant
UPMC
01.2026 - Current
Childcare Educator
Right At School LLC
08.2025 - 12.2025
Server
Olives and Peppers
07.2025 - Current
Caseworker
Westmoreland County Children’s Bureau
08.2024 - 07.2025
Substance Abuse Counselor
Pittsburgh CTC
09.2023 - 08.2024
COUNSELOR ADVOCATE
Center for Victims
01.2023 - 09.2023
PHARMACY TECHNICIAN
Excela Health Westmoreland
01.2022 - 01.2023
BASE ASSISTANT GROUP SUPERVISOR
YMCA
08.2019 - 03.2020
CASHIER/FLOOR MERCHANDISER
Sam's Club
09.2017 - 12.2021
PERSONAL CARE ASSISTANT
The Palms at O’Neil
11.2016 - 09.2017
CASHIER
McDonald's
10.2014 - 11.2016
Bachelor of Science - Psychology, clinical psychology
University of Pittsburgh at Greensburg
Associate degree - early childhood education
Westmoreland County Community College