Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alison Denis Henriquez E.

Panama City

Summary

  • Customer-oriented wait staff member with experience in the service industry. Excellent interpersonal communication skills, with a focus on guest satisfaction when interacting with patrons.

Overview

7
7
years of professional experience

Work History

Collections Agent

Radius Global S.
Panama
04.2025 - Current
  • Managed customer inquiries regarding outstanding balances and payment options.
  • Negotiated payment arrangements to resolve delinquent accounts effectively.
  • Educated customers on credit policies and implications of non-payment.
  • Negotiated payment plans with customers to ensure timely repayment of debt.

Team Member

Chick fil a
Canada, Toronto
06.2024 - 02.2025
  • Prepared and assembled food orders for timely customer service.
  • Assisted in training new team members on operational procedures.
  • Collaborated with team members to ensure smooth kitchen operations.
  • Monitored inventory levels and communicated restock needs to management.

Customer Service Representative

T-Mobile
Panama Iqor
09.2021 - 02.2022
  • Assisted customers with account management and billing questions.
  • Provided product information to help customers make informed decisions.
  • Diagnosed technical issues in systems and equipment efficiently.
  • Documented detailed reports of troubleshooting processes for future reference.
  • Engaged customers to identify needs and recommend suitable products.

Sales Promoter

ATLAPA CONVENTION CENTER
Panama
01.2019 - 01.2020

Providing professional services for a sales company: Colinas del Oeste, Panama Oeste.

  • Engaged attendees by promoting events at the convention center.
  • Assisted in setting up booths and displays for vendors and sponsors.
  • Provided information to guests about the company.

Education

High School Diploma -

San Martin De Porres
Panama Oeste
12-2018

GED -

Law School
Panama

Skills

  • Payment negotiation
  • Account management
  • Credit education
  • Debt collection
  • Customer inquiry resolution
  • Customer relationship management
  • Sales strategies

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Collections Agent

Radius Global S.
04.2025 - Current

Team Member

Chick fil a
06.2024 - 02.2025

Customer Service Representative

T-Mobile
09.2021 - 02.2022

Sales Promoter

ATLAPA CONVENTION CENTER
01.2019 - 01.2020

High School Diploma -

San Martin De Porres

GED -

Law School
Alison Denis Henriquez E.