Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alivia Jackson

Oxford

Summary

Dynamic financial services professional with proven expertise at Citadel Credit Union in member relationship management and cash handling. Adept at enhancing member satisfaction through personalized service and maintaining compliance with industry regulations. Strong leadership skills complemented by proficiency in Symitar software, driving branch performance and fostering team collaboration.

Overview

8
8
years of professional experience

Work History

Financial Services Representative

Citadel Credit Union
01.2024 - Current
  • Provide excellent customer service, resolving issues quickly and maintaining long-term member relationships.
  • Maintain up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to members.
  • Enhance member relationships with personalized service and addressing individual concerns promptly.
  • Collaborate with team members to achieve sales targets and improve overall branch performance.

Paint Sales Associate

Lowes Home Improvement
12.2022 - 09.2023
  • Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.
  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.


Group/Private Activities Counselor

Wagsworth Manor Pet Resort
08.2021 - 11.2022
  • Monitored group play and interactions to ensure the safety and well-being of all dogs.
  • Maintained a controlled environment, intervened when necessary, provided basic care and training.
  • Provided basic care, including feeding, cleaning, and administering medications as needed.
  • Maintained a clean and sanitary play area to promote health and safety.
  • Communicated with pet owners about their dog's behavior, activities and any concerns.


Adoption Agent

SPCA
03.2021 - 08.2021
  • Managed front desk adoption documents.
  • Transported animals for health and wellness checkups.
  • Communicated and instructed the adoption process to future pet adopters.

Front Desk Associate

Cartoon Network Hotel
08.2019 - 02.2021
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Banquet Supervisor

Hilton Garden Inn
05.2017 - 08.2019
  • Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
  • Directed and managed banquet functions.
  • Fostered a positive work environment through effective conflict resolution among team members when necessary.
  • Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
  • Catered with Hilton affiliates.

Education

No Degree - Business Management

Indiana University of Pennsylvania
Indiana, PA

High School Diploma -

Oxford Area High School
Oxford, PA
06-2016

High School Diploma -

Pennocks Bridge Technical College High School
Jennersville, PA
06-2016

Skills

  • Proficient in Symitar and Xperience software
  • Financial services
  • Customer relationship management
  • Cash management
  • Cash handling
  • Pet management
  • Leadership skills
  • Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, etc)

Accomplishments

  • Achieve positive member reviews through effectively helping with account management and customer inquiries, financial transactions and problem resolution.
  • Quickly advanced to a supervisor position at Hilton Garden Inn through strong leadership, exceptional customer service, and operational efficiency.

Timeline

Financial Services Representative

Citadel Credit Union
01.2024 - Current

Paint Sales Associate

Lowes Home Improvement
12.2022 - 09.2023

Group/Private Activities Counselor

Wagsworth Manor Pet Resort
08.2021 - 11.2022

Adoption Agent

SPCA
03.2021 - 08.2021

Front Desk Associate

Cartoon Network Hotel
08.2019 - 02.2021

Banquet Supervisor

Hilton Garden Inn
05.2017 - 08.2019

No Degree - Business Management

Indiana University of Pennsylvania

High School Diploma -

Oxford Area High School

High School Diploma -

Pennocks Bridge Technical College High School

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Alivia Jackson