Alivia Serenita
Lebanon
Summary
As a dedicated and detail-oriented professional, I bring a strong foundation in technical skills, precise task management and a commitment to patient care. With proven leadership and excellent communication abilities, I excel in fast-paced, team-centered environments. My hands-on experience in healthcare settings and enthusiasm for learning equip me to support doctors effectively and enhance patient experiences. Driven by a passion for service, I consistently go above and beyond to make a positive impact, contributing to both clinical success and community well-being.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Vistaura Eye
Harrisburg, PA
03.2025 - Current
- Managed front desk, including patient check-in and check-out, ensuring a smooth and efficient flow of daily appointments.
- Scheduled routine visits, consultations, and surgical procedures while coordinating with providers and external medical offices.
- Processed referrals, faxes, and medical documentation, maintaining accurate and up-to-date patient records.
- Verified and managed medical and vision insurance, ensuring proper coverage and authorization for services.
- Collected patient demographic and insurance information with a high level of accuracy and attention to detail.
- Applied basic medical coding knowledge to support billing processes and ensure compliance with healthcare standards.
- Assisted patients with purchasing prescribed eye drops and provided clear instructions regarding usage and follow-up care.
- Delivered patient-centered service by managing high-volume calls, addressing inquiries, coordinating referrals, and communicating with patients and healthcare providers to resolve issues and ensure a positive front-line experience.
Assistant/Receptionist
Lebanon Family Dental
Lebanon, PA
05.2020 - 08.2021
- Assistance with dental procedures, preparing equipment and ensuring a sterile environment to support efficient patient care.
- Scheduled appointments, managed patient flow, and coordinated with the dental team to maintain a well-organized clinic.
- Handled patient records and converted physical charts to digital formats, ensuring accuracy and compliance with privacy regulations.
- Scanned patients' temperatures and implemented COVID-19 protocols to ensure a safe environment for patients and staff.
- Updated patient accounts, maintained appointment logs, and tracked patient follow-ups to improve continuity of care.
Server/Bartender
Lazzaro’s Italian Bistro
Palmyra, PA
05.2021 - 11.2024
- Provided exceptional customer service by welcoming guests, managing orders, and ensuring a positive dining experience in a fast-paced environment.
- Prepared and served a variety of cocktails, beverages, and specialty drinks, adhering to recipes and customer preferences.
- Demonstrated multitasking skills by managing tables, taking orders, and delivering food and drinks accurately and efficiently during peak hours.
Leasing Consultant
The Maxxen
State College, PA
05.2022 - 01.2023
- Facilitated lease agreements and guided prospective tenants through the leasing process to meet occupancy goals for student housing. Conducted property tours, provided detailed information on amenities, and answered inquiries to showcase property value and address client needs.
- Maintained a database of leads and utilized software to track follow-ups, ensuring timely responses to prospective residents.
- Developed and implemented marketing strategies in collaboration with the team to attract new tenants and increase occupancy rates. Processed applications, verified qualifications, and prepared leasing documentation in adherence to property and legal standards.
Shadowing Assistant
Fava & Maria Eye Associates
Lebanon, PA
03.2019 - 06.2019
- Gained hands-on experience with ophthalmic instruments, including autorefractors and tonometers, under professional supervision. Shadowed eye exams and learned about common eye conditions, treatment plans, and patient care protocols.
- Observed a range of surgical procedures, including cataract removal, LASIK, and glaucoma surgeries, to understand advanced ophthalmic techniques.
Shadowing Assistant
Bouquet Mulligan DeMaio Eye Professionals
Lebanon, PA
03.2019 - 03.2019
- Observed daily operations and assisted with patient flow to gain a comprehensive understanding of clinical procedures in optometry.
- Supported patient pre-screening by conducting preliminary eye tests, including visual acuity checks and color blindness assessments.
- Interacted with patients and staff to develop effective communication skills in a healthcare setting.
Lifeguard/Ride-operator
HersheyPark
Hershey, PA
03.2018 - 02.2019
- Ensured guest safety by enforcing park and pool rules, maintaining vigilance, and providing immediate response in emergency situations as a trained lifeguard.
- Monitored water attractions, performed daily equipment checks, and conducted routine safety inspections to prevent hazards.
- Received CPR and first aid certification, and demonstrated quick decision-making skills during water rescues and first aid situations.
- Operated various amusement rides, checking safety restraints, assisting guests, and ensuring all rides functioned safely and smoothly.
Lifeguard
Swim Club Management Group
Chesterfield, VA
06.2016 - 06.2017
- Ensured a safe aquatic environment by monitoring pool activities, enforcing safety rules, and preventing potential hazards.
- Conducted regular water quality checks, including pH and chlorine levels, to maintain a clean and safe swimming area.
- Responded promptly to emergencies, performing rescues, CPR, and first aid when necessary to protect guests and maintain safety.
Education
Bachelor of Science - Biobehavioral Health
Pennsylvania State University
State College, PA05-2025
Skills
- Knowledge of biological sciences and its applications
- Strong communication and interpersonal abilities
- Strong organizational skills for planning and executing events
- Knowledge of HIPAA compliance
- Ability to adapt to diverse environments and populations
- Strong empathy and patience in working with children with special needs
- Knowledge of medical terminology and medical coding
Certification
- Responsible Alcohol Management Program Certification (January, 2024)
- Youth Mental Health First Aid USA (October, 2021)
- Microsoft Certified (2019)
- Excel Certified (2019)
- Adobe Photoshop Certified (2019)
- Ellis and Associates CPR Certification (March, 2018)
- American Red Cross CPR Certification (March, 2017)
Timeline
Patient Services Representative
Vistaura Eye
03.2025 - Current
Leasing Consultant
The Maxxen
05.2022 - 01.2023
Server/Bartender
Lazzaro’s Italian Bistro
05.2021 - 11.2024
Assistant/Receptionist
Lebanon Family Dental
05.2020 - 08.2021
Shadowing Assistant
Fava & Maria Eye Associates
03.2019 - 06.2019
Shadowing Assistant
Bouquet Mulligan DeMaio Eye Professionals
03.2019 - 03.2019
Lifeguard/Ride-operator
HersheyPark
03.2018 - 02.2019
Lifeguard
Swim Club Management Group
06.2016 - 06.2017
Bachelor of Science - Biobehavioral Health
Pennsylvania State University